We are currently looking for a talented Duty Manager who will be responsible in absence of Front Office Manager for the management and coordination of all aspects of the Front Office functions including financial results, and quality and service standards.
The main duties for the role will include but not be limited to the following:
Ensure a smooth and efficient running of the hotel operation especially the front office department
Handle and resolve guest complaints
Assist in maintaining and / or develop agreed standards consistently within the Front Office department
To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure that front office colleagues adhere to the correct procedures as laid down in the operating manuals
Maintain very close relations with all VIP guests Produce and update the daily reports
Keep a record of all significant events and hand them over to the next shift (incidents, follow ups, room moves, guests feedback, guest requests, billing instruction, late check outs, special requests, etc.)
Cover the shift of The Night Manager when required.
PROFILE SPECIFICATIONS
Displays emotional maturity and sensitivity in dealing with others
Operates with integrity and objectivity at all times
Extremely organized and demonstrates good planning skills
Proactive to address and resolve issues
Ability to work in a fast paced work environment
A Team player
Detail Conscious and accurate in all aspects of administration work
Motivated in completing efficient administration duties
First class people skills and the ability to communicate effectively across a multi-national, multi-cultural environment
The ability to deliver results within a pressurized deadline driven environment
The desire to uphold The Address Hotels philosophy of "One size fits One", by treating each individual guest and their requests in a timely, professional and friendly manner
The commitment to grow and develop with The Address Hotels brand
QUALIFICATIONS & EXPERIENCE
Bachelor’s Degree in Hospitality or related field
Must be fluent in English and Arabic
Two Years in a similar position in a Five Star Hotel
Apply for A unique opportunity to be a part of this exciting new brand!
www.theaddresshotels.com
EMAAR HOSPITALITY GROUP LLC
The Emaar Hospitality Group LLC, the wholly owned subsidiary of Dubai-based global property developer Emaar Properties PJSC, manages the company's growing roster of hospitality and leisure projects.
