The Mercure Gold Hotel comprises of 184 contemporary rooms & suites with stylish features and luxurious space. The hotel's Food & Beverage offering includes a Specialty Restaurant, an All Day Dining Restaurant and a Lounge Bar. Other facilities include 2 meeting rooms, a Business Centre; an outdoor temperature controlled Swimming Pool, Health Club, Steam rooms and SPA.
We are looking for suitable candidates with passion and professionalism, self-motivated, good public speaking skills, excellent communication skills (specifically in English language), well-groomed, presentable, courteous and with a polite attitude, who can be innovative and creative, who think about what they are doing and how they can improve the experience in our hotel for both themselves and our guests.
If your profile fits in to our criteria please forward your resume along with a recent full length photograph immediately.
JOB DESCRIPTION:
BASIC FUNCTION : Welcome and assist guests efficiently, courteously and professionally in all Front Office related functions, to maintain a high standard of service and hospitality at all times, and to ensure the overall care of hospitality and services are given to our customers throughout their stay.
SCOPE RESPONSIBILITY & AUTHORITY : Efficiently, courteously and expediently welcome, handle check in, check out and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures. Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guests relation at all times.
1. Specific Duties and Responsibilities:
1.1 Ensure a high level of product knowledge of the hotel and the local area and know what is happening in the hotel on a daily basis.
1.2 Be familiar with all room types and rates in the hotel and their availability status, up-sell whenever possible.
1.3 Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
2. General Responsibilities:
2.1 Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
2.2 Post all charges without delay and update guest folios accordingly.
2.3 Adhere to company credit policies to ensure that all revenue expected will be received.
2.4 Maintain and update guest profile database as prescribed in standard operating procedures.
2.5 Ensure registration cards are accurately completed as per the required laws.
2.6 Responsible for document with serial number such as: official receipt, paid out form, rebate, currency exchange, etc.
2.7 Filling the supporting bills, billing correspondence on to respective guest bill docket.
3. Occasional Responsibilities:
3.1 To take reservations at the counter when reservations department is closed or when GRO is not available.
3.2 Obtain prior approval from the Rooms Division Manager or designate for any rebates or discount related to guest disputes.
4. Legal Responsibilities:
4.1 Comply with all company policies relating to Front Desk opera
