•Plans the tasks and duty rota of the Bell staff weekly
•Monitors performance of the Bell staff daily
•Acts as an extension of the Bell desk team and helps to handle luggage or car parking when required
•Is available to register, process, and greet customers promptly
•Checks the daily arrival list
•Welcomes customers to the hotel
•Responds to customer requests for information about the hotel and its surroundings
•Arranges for special services requested by the customer
•Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
•Arranges fulfillment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
•Allocates rooms and issues appropriate keys
•Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
•Changes room rates and guest rooms if approved by Service Manager
•Handles incoming guest room reservations
•Handles reservations for guests with rental cars, restaurants, etc.
•Is aware, at all times, of current room status and room availability
•Is fully aware of Radisson Blu service concepts
•Is fully aware of, and knows how to handle, all current and future hotel promotions
•Utilises yield management to maximize room revenue
•Increases hotel revenue by promoting food and beverage alternatives within the hotel
•Minimises loss of revenue by adhering to all established credit procedures
•Insures all guests establish credit upon check-in
•Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information
•Improves timeliness of cash flow by adhering to established credit and inventory control procedures
•Receives proper approval codes for cash and credit card paying customers
•Identifies and records special billing instructions and notifies accounting and Service Manager
•Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
•Adheres to hotel policies regarding the use of cash banks
•Communicates effectively with guests, colleagues, and supervisors
•Demonstrates teamwork by co-operating and assisting colleagues as needed
•Handles difficult situations effectively
•Communicates open and closed dates, availability and condition of rooms to the Service Manager
•Keeps effective key control
•Ensures that guest mail and messages are delivered promptly
•Demonstrates a working knowledge of all services and facilities of hotel, and effectively assists the hotel’s guests
•Issues safety deposit boxes to guests upon request
•Uses the Making it Right strategy to respond to negative comments and complaints; and notifies Service Manager immediately for appropriate follow-up
