Position Purpose:
To ensure the smooth and efficient operation of the Front Office department and Co-ordinate withvarious other departments in order to ensure personalized, prompt and flawless service to all guests.
The position will also act a as a ‘One Point Contact’ for all the in-house guests, incase of guest requests, complaints or any other feedback.
Key Responsibilities:
Managerial
• Staffing and scheduling of the shift and allocation of duties.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Facilitate learning and development for all the team members of the outlet.
• Performance Appraisal/ Management of the staff in the department.
Key Responsibilities:
Functional
To ensure Guest Satisfaction through prompt, courteous and efficient service
Key Responsibilities:
• Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel
• Be informed on the daily room position
• Have detailed information regarding arrivals, their room requirements and expected departures of the day
• Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager
• Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card
• Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in
• Ensure that every guest has a smooth and quick check-in
• Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager
• Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies.
• Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles on a regular basis
• Sell higher priced rooms to the guest by skillful salesmanship (up selling)
• Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents
• Know the Hotel and the City
• Ensure that all guest/internal correspondence is filed and maintained systematically
• Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them
Requirements
Candidate’s Profile
Education
• Diploma in Hotel Management
Requirements
• Knowledge / Skills Required
• A good command over spoken/written English is imperative.
• Graduate (Any), preferably degree / diploma in hotel management
• Working Knowledge of Fidelio
• Pleasant and composed nature
• At Least 3-4 years of experience in similar position
