Responsibilities
• To develop guest recognition and retain their preferences.
• Ensure all guest preferences are taken and actioned.
• Knowledge of menu to aid up-selling.
• To conduct daily audits in the rooms to ensure compliance to standards.
• To take guest order and ensure proper execution of the same.
• To ensure all guest requests are attended to promptly.
• Ensure adherence to service and clearance procedures.
• Checks upon the quality of mis-en-place and ensures equal distribution
• Be aware of the complaint handling procedure
• Knowledge of Fidelio and Micros
• Actively participate in all the training programmes, learn and execute the same.
• Has a complete understanding of the billing cycle and facilities offered in house.
• Has thorough knowledge of city and surroundings.
• Ensure compliance to TBEM and HACCP.
• Ensure all reports, registers and logbooks are updated.
• Upkeep of equipment and fixtures in the central and block pantries.
• Ensures adequate stock of the operating supplies as per the re-ordering levels.
• Constantly innovate and improve the processes of the department for guest delight.
• Check on all aspects of grooming before and during the operational hours.
• Maintain high levels of personal hygiene.
• Be aware of emergency and safety procedures
Requirements
Education
• Candidate must possess a Bachelor Degree/Diploma of Hotel Management.
Experience
• 1- 2 years of work experience as Butler Team/F&B field is preferred.
• Exceptional candidates with lesser/other operations fitting the role requirement will also be considered.
