Responsibilities
Position Purpose:
To maintain the highest standards in cleanliness, hygiene, and comfort towards total guest satisfaction by providing service, which is the best in class, and maximizes organizational profitability through effective utilization of all resources.
Managerial Responsibilities
• Assist the Deputy Housekeeper in creating a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Drive and implement the TBEM framework, linking the department’s objectives to the unit’s overall strategy.
• Assist in developing staff through training, coaching and development.
Operational Responsibilities
• Supervise and direct the daily activities of staff so as to enable the efficient and smooth operation of the department.
• Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.
• Efficiently use and manage the inventory of supplies, linen and equipment
• Assist in monitoring and controlling consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
• Ensure thorough and regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
• Assist the Deputy housekeeper in monitoring staff productivity.
• Ensure that all the operational standard procedures/guidelines set for all processes/activities/situations are followed (Key Control, Lost & Found etc).
• Co-ordinate with the Front Office on releasing of rooms and special guest requests.
• Co-ordinate with the Engineering department in the area of repair & maintenance, refurbishment, renovation etc.
Requirements
Educational Qualification:
• Hotel Management graduates with experience in hotels
• Graduates in any stream with relevant experience in Housekeeping.
Knowledge & Skill:
• Thorough knowledge of modern housekeeping techniques and the latest in cleaning technology, hygiene & safety standards.
• Knowledge of various chemicals and cleaning equipments.
• Excellent communication skills.
• Working knowledge of MS Office.
Experience
• At least 2- 3 years of experience in the similar position.
