Duties & Responsibilities:
Checks the daily arrival list
Assists guests with luggage to the front desk and escorts him to room, with luggage
Delivers faxes, messages, packages and flowers for guests, and undertakes any other requests to ensure their comfort
Maintains the appearance of the hotel lobby and entrance
Refills and replaces promotional material as needed
Performs light cleaning in the lobby, corridors and entrances by picking up litter, emptying ashtrays and properly arranging furniture
Keeps luggage storage room clean and tidy
Ensures the efficient delivery and collection of group luggage
Facilitates prompt check-out by assisting guests
Assists guests with luggage to the taxi or car, when the account has been settled
Ensures that hotel flags are raised at the appropriate time
Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies
Personal Requirements:
Friendly attitude Fair Knowledge of English Language
Displays Yes I can attitude
Is a team-player
Is service-minded
