POSITION PURPOSE
Contribute to store goals by ensuring sales in the area of responsibility, implementing customer service policies and taking an active collaboration in other tasks required in the store.
PRINCIPLE ACCOUNTABILITIES
• Customer Management
• Strive to achieve store sales objectives by ensuring sales in the area of responsibility.
• Increase the units per operation rating by an effective customer service and selling techniques.
• Ensure customer satisfaction as a primer goal, by implementing company policies.
• Price, stack and display items for sale, and keep the store tidy and attractive
• Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
• Ensure product merchandising and display arrangements are managed in accordance with company procedures, in order to guarantee customer satisfaction.
• Control of merchandising of the different area patterns under responsibility, in order to guarantee an adequate assortment of that area.
• Undertake all activities required by Store Manager or Assistant in order to ensure customer service and to keep the store up to Standards (sorting, stockroom activities, labeling, etc.)
• Operate cash registers and accept payment, or prepare finance arrangements through, for example, invoices and contracts, if authorized by the Store Manager.
• Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived.
• Ensure the good rotation of products by implementing Store Manager and Merchandising Department guidelines.
• Monitor the most sold items/patterns and those that have been sold out, communicating it immediately to the Assistant or Store Manager.
• Check received goods, checking out defectives; inform the Store Manager.
• Understand the specificity’s and values of our products in order to promote them.
• Package goods for customers and arrange delivery.
• Participate in stocktaking (counting and describing the goods in stock)
• Arrange for the repair of damaged goods/alterations or advise on needed repairs.
• Provide input while ordering items.
• Be aware of health, safety and welfare issues and practices
• Notify the Assistant or Store Manager of any incidences.
• Inform the Store Manager about real and potential problems.
Some sales assistants work on a commission basis, which means that they are paid for each product, or number of products, that they sell. Sales assistants are on their feet most of the day attending to customers, finalising sales and tidying display units. They may work long hours and be required to work at night and on weekends.
Sales Associates may specialize as a:
Fashion Sales Associate: sells clothes and other fashion items in department stores, fashion boutiques and retail outlets. They may advise customers on fashion trends, suitable styles and colors.
Watches & Jewelry Sales Associate: Suggest and demonstrate different ranges of watches and jewelry. They must have sound knowledge of the products they sell. They advise customers about features such as make, cut and features as well as demonstrate and compare products. They may also have to explain how products work and may advise customers on fashion trends, suitable styles and colors.
Perfumery & Cosmetics Sales Associate: Advises on, and demonstrates, the correct use of cosmetics. They classify skin types (normal, dry or oily), taking into account a customer's age, facial structure and coloring. They recommend particular products, including medicated make-up, and methods of applying cosmetics to enhance the customer's appearance.
Electronics Sales Associate: Sells household electronics and electrical equipment such as TV, VCR, VCD, DVD, Refrigerators, Sound Systems, fans, Washing machines and heaters etc. They must have sound knowledge of the products they sell. They advise customers about features such as controls, wattage and power, as well as demonstrate and compare products. When a sale has been made, they arrange delivery and may organize installation of the product and training of the operator.
Household/Linen/Luggage Sales Associate: Suggest and demonstrate different ranges. They must have sound knowledge of the products they sell. They advise customers about features such as make, material and features as well as demonstrate and compare products. They may advise customers on makes & models, fashion trends, suitable size, style and colors.
POSITION QUALIFICATIONS
Experience Required: Not necessary.
Profile:
• Enjoy working with people
• A helpful, courteous manner
• Neat appearance
• Good communication skills
• Customer oriented teamwork
• Motivation and drive
• No skin disorders if working with perfumery & cosmetics section
• Willing to work as part of a team
Sales Associates are on their feet most of the day attending to customers, finalizing sales and tidying display units. They may work long hours and be required to work at night and on weekends.
Minimum Educational Level: High school graduate or equivalent.
