At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise line industry, RCI is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail with us.
We are currently searching for Training and Development Managers to join our team. More than 40,000 people have already selected Royal Caribbean International to be their employer and so should you!
Responsibilities include, but are not limited to:
Provide professional internal consulting that creates measurable performance solutions and long-term growth and development for all Royal Caribbean employees
Confer with management to gain knowledge of specific work
Maintain training records of the staff
Consult with management to conduct training and development needs analysis that identifies what knowledge and skills of officers, staff and crew need to perform at or above our brand performance standards
Full accountability for the execution and delivery of the New Hire Welcome and Orientation programs for all new shipboard employees joining the company
Audit and prepare reports for shore side and shipboard management of employee training
Conduct training sessions covering specified areas such as on-the-job training, diversity, harassment, ethics, guest service, sales techniques, health and safety practices, public relations, refresher training, leadership and managerial training, and promotional development
Monitor and report employee progress during training periods
Qualifications
Hiring Requirements:
Two years progressive T&D and customer service experience
Bachelor's degree (or equivalent)
HR Generalist experience an asset
Experience in cruise or hospitality related industry highly preferred
Ability to read, write, and speak English clearly and distinctly
All international applicants must have the ability to obtain a C1/D Visa
Applicants must be able to accommodate a 4 months on board / 2 months off contract schedule
Ability to participate in emergency life-saving drills and required training
