Life Guard (Leisure Facilities Attendant)

PRIMARY FUNCTION: Responsible for providing customer service and enforcement of the facilities policies and procedures. To be responsible for the preparation, cleanliness and supervision of assigned leisure facilities; to provide assistance to all guests by promptly responding to requests, offering guidance and attending to special needs.

KEY DUTIES AND RESPONSIBILITIES

Customer
 Verify access to the facilities or program by checking identification and/or control
desk computer system
 Greeting customers with a customer service attitude
 Providing information about Recreation, other facilities and programs offered.
 Assisting guests/visitors with squash and tennis court reservations, aerobic room bookings; activity registration, membership applications and facility reservations.
 Assist with special event setup
 Assist in handling all emergency situations and implement emergency procedures as needed.
 Intervene in disputes and actions of unsafe behavior
 Report all accidents and incidents to Assistant Operations Manager or Operations Manager.
 Perform general maintenance and cleaning in activity areas.
 Cleaning of fitness equipment to maintain a safe and sanitary environment.
 Daily checks of equipment to ensure proper function and safety.
 Fulfill the swimming pool duties as required.
 Oversee the general safety and behavior of the public, safe use of facilities; and direct the activities of users to prevent injury, misuse, damage to facilities and equipment.
 Set up equipment; assemble and dismantle equipment (including sports and exhibition displays and other events).
 Undertake specific and general cleaning duties, including internal and external areas
involving the use of all cleaning machinery and other equipment allocated.
 Assist, guide or provide a service for others within the – internal and external, issue and safeguard of clothes and personal belongings, key holding duties, and other related duties during events and other occasions.
 Assist in reinforcement of the policy of Fraser Suites Dubai and comply with all procedures.
 Undertake such other relevant duties as may from time to time be required.

Financial
 Ensure Hotel Fact Sheets are available in order to communicate a wide range of information about the hotel to potential guests.
 Provide information regarding programs and membership
 Record Lost and Found
 Conduct Inventory of items available for facilities use.

Internal Business Process
 Possess a thorough knowledge of all recreation facilities and use of equipment, fully familiar with the policies and procedures; including fire, emergencies and evacuation, first aid, safety and security.
 Coordinate Housekeeping for issuance of towels; and cleanliness of the facilities.
 Coordinate Engineering, for maintenance follow up
 Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager.

Human Capital
 Oversee work performance of new colleagues in performing services to guests.
 Attain and maintain all relevant qualifications, for example, pool lifeguarding, first aid and other relevant qualifications.
 Help train new hires on-the-job-trainees (On the Job Training), cross-trainees in the department.

GENERAL
 Communicate effectively with all other departments.
 Attend meetings, training sessions and any other required meeting or training session.
 Ability to work in flexible roster.
 Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
 Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
 Proactively display and embrace the Company’s ROC.IT Values

KEY RESULT AREAS
 Achieving Zero injury safety procedures by implementing safety procedures without compromise.
 Maintain Inventory Stocks with minimal losses
 Keep all areas under supervision for the cleanliness and excellent working condition.
 Guest Satisfaction Feedback
 Offer other Service as outlined by Fraser Suites Dubai.
 Maintains a professional and organised work environment
 Respond promptly on health and safety of issues.

PERSONAL CHARACTERISTICS
Education
 Secondary Education
 Confident in English spoken and written skills
 First Aid and CPR Certification
 Physical Fitness Trainer Education

Experience
 Previous Experience in a 4-5 Star Hotel

Technical
 Good understanding of Recreation Facilities Manual; and administrative guidelines.
 Understanding of safety practices.
 Understand and demonstrate the appropriate use of facilities
 Competent swimmer

Personal Attributes
 ‘Can do’ attitude and a high level of energy
 Self-motivated and able to work well independently
 Professionally groomed
 Physically fit
 Able to work under pressure and on shift schedule
 Customer Service Oriented
 Relate to individuals and groups
 A Sense of Humor