Sales Manager

PRIMARY FUNCTION: To assist in maximising occupancy and average rate for Fraser Suites Dubai by developing new business opportunities and gaining existing accounts.

KEY DUTIES AND ACCOUNTABILITIES

 Develop and implement Key Account Management Plans in conjunction with Fraser Suites Dubai business plan, including direct sales, telesales, direct mail, promotions and famils.
 Develop key accounts and target accounts within corporate & identified market segments.
 Maintain and regularly update database including details of sales calls and client information as per company guidelines.
 Produce and conduct familiarization & entertainment programs for Fraser Suites Dubai for identified target accounts.
 To liaise with relevant hotel staff and monitor results to ensure maximum productivity, i.e. room night wash/cancellation factors/identify leakage
 To ensure that trends, developments, competitor activity and other patterns that may impact Fraser Suites Dubai are reported accurately and immediately.
 To liaise with Revenue Manager, Sales Administrator and Sales Executive for lead generation and potential business opportunities.
 To ensure that all personal accountabilities and deadlines set in the Business Plan are met
 Responsible for trade displays at industry trade shows and promotions as required.
 To maintain professional business confidentiality.
 Prepare any other reports required by the Director of Sales and Marketing or General Manager.
 To conduct yourself in a professional manner at all times and maintain high grooming standard

Liaison
 Liaise with Director of Sales and Marketing and General Manager daily
 Liaise with Revenue Manager for all reservation configurations
 Ensure effective interdepartmental communication
 Liaise with Director of Sales and Marketing on all quotes for extended stays' groups for sign off prior to presentation to client

Administration
 Preparation of quotes, issuing of contracts, communications, database input and filing
 Preparing of month end reports and monthly forecasts, anticipated revenue forecast, yearly budgets, weekly forecasts and weekly budgeting
 Identify new sources of residential accommodations / special events / group bookings
 Ensuring that all requests are replied to within 24 hours

Sales
 Conduct site inspections
 Conduct a minimum of sales calls per week in accordance with the business plan.
 Cold calling to secure new business sales calls/appointments
 Telemarketing
 Communicate and follow through with hotel departments to ensure that the sales commitment is being fulfilled
 To assist with market intelligence and information gathering of benefit to the hotel.

Management
 Assist in the preparation of the departmental budget
 Comply with and ensure adherence to all of the hotel’s policies and procedures
 Comply with all occupational health and safety policies and procedures
 Attend all scheduled meetings
 Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties
 Maintain in good working order all hotel property in your possession
 To maintain a positive and professional attitude at all times
 Have working knowledge of budget targets and develop strategies to achieve set targets
 Develop methods and initiatives to increase departmental revenue within the sales team

GENERAL
 Communicate effectively with all other departments
 Attend meetings, training sessions and any other required meeting or training session.
 Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
 Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
 Proactively display and embrace the Company’s ROCIT Values

KEY RESULT AREAS
 Achievement of budget revenue
 Acquisition of key accounts
 All client requests are followed up on and responded to within 24 hours
 Assigned projects are completed within designated timeframes
 Efficient communication platform is consistently maintained
 Maintains a professional and organised work environment
 Reports, presentations and other administrative duties are consistently on a high standard

PERSONAL CHARACTERISTICS
Education
 Bachelor of Science in Administration or Hotel Management degree
 Tertiary qualifications relevant to Marketing or Sales would be an advantage

Experience
 Previous experience within a hotel sales environment at managerial level
 Responsibility for key accounts and new business generation.

Technical
 Competent Word, Excel, PowerPoint and software packages
 Competent Oral and Written Communication Skills
 Strong organisational and work co-ordinating skills to handle multiple assignments and projects
 Ability to type 65 wpm
 Knowledge of hotel PMS (HIS, Opera)

Personal Attributes
 ‘Can do’ attitude and a high level of energy
 Professionally groomed
 Able to work under pressure
 Adaptable to change
 Sense of humour