Aloft Abu Dhabi - the first hotel to open in our EAME Division ( Europe, Africa and the Middle East ), introduces style at a steal to a modern Middle Eastern metropolis.
Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Centre ( ADNEC ), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.
The Night Manager is responsible for the following tasks:
•Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
•Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.
•Maximizes hotel revenue by controlling room inventory, group blocking, packages, reinforcing the late charge policy to maximize REVPAR.
•Handles all customers’ complaints occurring during the night shift to ensure their satisfaction.
•Greets VIP guests and establishes good rapport and offers assistance for the length of their stay.
•During sell out nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation.
This job description is not restricted to responsibilities in the department as assigned above. You may be asked to work in alternate teams as required by the business.
The Night Manager is responsible for the following tasks:
•Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
•Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.
•Maximizes hotel revenue by controlling room inventory, group blocking, packages, reinforcing the late charge policy to maximize REVPAR.
•Handles all customers’ complaints occurring during the night shift to ensure their satisfaction.
•Greets VIP guests and establishes good rapport and offers assistance for the length of their stay.
•During sell out nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation.
This job description is not restricted to responsibilities in the department as assigned above. You may be asked to work in alternate teams as required by the business.
