Main Duties:
• To implementation of all training programs.
• To create an effective and efficient operation of the Training Department
• Conduct Training Needs Analysis for management and supervisory staff to identify and determine training needs.
• Tabulate the data showing training needs for the hotel.
• Analyze guest questionnaires, feedback to identify and determine training needs.
• Develop hotel’s annual training planner and ensure it is in line with the operational strategy.
• Set objectives for all programs to be conducted for the year.
• Prepares Training Plan for the hotel.
• Ensures that a program evaluation is conducted.
• Set performance standards for departmental trainers.
• Maintains the proper training files.
• Develop and review policies, procedures, forms and format relating to training.
• Compiles training materials according to staff needs, including audio-visual and other teaching aids.
• Prepares weekly and monthly training schedules and monthly training report.
• Checks that all lessons are conducted in a professional manner and according to instructions.
• To source for training materials appropriate to the Hotel staff and responsible for purchasing or having materials printed.
• Maintains and updates records of all training programs conducted.
• Other
1. Identify “core competencies” of workforce.
• Identify “core competencies” of workforce with training director.
• Deploy competency mapping in the company.
2. Knowledge management
• Keeping training materials up to date.
• Using IT to produce training materials and manuals.
• Management of all training materials of company.
• Organizing the using of training materials in company (also include e-learning).
3. Training needs
• Identifying training and development needs within an organization.
4. Design and develop training programs
• Designing and developing training and development programs based on both the organization’s and the individual’s needs.
• Working in a team to produce programs that are satisfactory to all relevant parties in an organization.
5. Implement training programs
• Ensuring that statutory training requirements are met;
• Planning the training title.
• Make training plan monthly, quarterly.
• Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment.
• Organize training plan approved.
• Helping line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.
• Supervising the work of trainers.
• Management of training center.
• Train instructors and supervisors in techniques and skills for training and dealing with employees.
6. Appraisal of training effectiveness
• Evaluating training and development programs.
7. Design career development for all positions.
• Design “development way” for each position.
• Communicate career development to all employees.
8. Identify and implement career development for each employee.
• Check competency of each employee as requirements
• Identify development plan for each employee.
9. Workforce competency appraisal.
• Appraisal competency of employee periodically.
• Identify quality of workforce as requirements
• Develop testing and evaluation procedures
