At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise line industry, RCI is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative, award-winning fleet of ships visiting five continents, each offering adventurous ways to explore the globe, this is a great opportunity to let your career set sail.
We are currently searching for Port Lecturers to join our team! Potential candidates must have a minimum of one to two years proven sales experience in a cruise ship environment, and speak additional languages such as Italian, Spanish, German, Norwegian, and/or French.
Reports to: Explorations! Manager
Responsibilities include (but are not limited to):
· Administer port lectures onboard for various European ports of call.
· Coordinate and promote the shopping program in Europe.
· Discuss with guests various tour and shopping options. Promote, sell, and up-sell shore excursions, port shopping programs and tour packages as appropriate.
· Utilize sales experience and training to achieve revenue goals and monitor personal and team shopping revenue performance.
· Provide guest services with regard to tour sales, refunds, complaints, and general port and ship information.
· Contact tour operators and assigned stores and venues related to shopping program to relay information to staff and guests.
· Work assigned Explorations! shifts on the sales desk, the pier, lounges, or other venues as directed by the Explorations! Manager.
· Ensures Royal Caribbean International's Gold Anchor Standards are followed at all times to deliver the ultimate guest experience
· Perform any other job-related duties assigned by the supervisor or management.
Qualifications
Responsibilities include (but are not limited to):
Minimum of 1 - 2 years experience in Shore Excursions, sales, or related department on a cruise ship
Excellent public speaking skills and very strong communication skills
Knowledge of ports of call and associated tours preferred
Ability to sell, up-sell and cross-sell tour products and services
Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint
Ability to read, write and speak English clearly and distinctly. Knowledge of other languages is desired, especially Spanish, Italian, Portuguese, French, German, Russian, or Swedish
All international applicants must have the ability to obtain a C1/D1 visa (and other relevant visas) when applicable
Ability to participate in life-saving emergency drills and required training
