Description

Butler Course | Study our Butler Course and unlock a world of endless job opportunities in top Resorts, Hotels, Lodges, Yachts and Private Residence around the globe!

Do you have a bubbly personality? Do you enjoy entertaining people and can handle working under pressure? Enroll now for the 5 Star International Butler Course and unlock a world of endless job opportunities in top Resorts, Hotels, Lodges, Yachts and Private Residence around the globe. Being a butler is a great way to live in big, vibrant cities, travel the world and adventure while you are earning. The opportunities are endless! Taking our International Butler Course will help you achieve that.

What our Butler Course Entails

Service Excellence

Importance of the Guest
The guest as a source of revenue
The impact of the guest on the Organisation
Guest satisfaction and company profitability
Annoying Habits
Anticipating guest needs
Maintaining good customer care
Confidentiality of company and guest information
Personal presentation
Personal development
 

Customer Service

Greeting of guests
Promoting facilities and services
Guest Expectations
Guest reaction to poor customer service
Guidelines for superior guest care
Guest care in other fields and industry
Improving guest care
Effective communication
Range of guests
 

Dealing with Customer Complaints

Advantages of Complaints/Customer feedback
Methods of dealing with guest related issues
Range of guest complaints
Common guest complaints
Methods to satisfy irate guests
Guest complaints procedure
Written complaints
Documenting complaints
Complaint follow up action
Do’s and don’ts of guest complaints
Complaints practices / Requirements for superior guest care
 

Grooming and Personal Presentation

Dress Code and Personal Hygiene of a Butler
Maintaining Personal Cleanliness and Hygiene
Hygiene Standards
Professional Appearance
Professional Appearance
Uniforms
Jewellery
Hair, Moustaches, Beards and Nails
Dress
Illness
Organisational Policy
Common Illnesses and Interaction
 

Dealing with telephone calls

Communicating on the Telephone
Introduction
The switchboard versus a private phone
Your voice
Body Language
Do’s and Don’ts
Telephone Etiquette
Answering Calls
Transferring Calls
Taking Messages
Call Holding
Making External Calls
Making Internal Calls
Cellular Phones
Completing Calls
Assisting Customers
Finding Telephone Numbers
Responding to Requests for Information
 

5 Star Butler Service

Offering 5 star butler service

Organisational Layout
Facilities and Services
Introducing the guests to their rooms/ villas/ chalets
Showing your guests around and what is available
Sharing important details with your guests
Offering refreshments to your guests
Getting details aboout your guests interests
Product knowledge and Customer Service
Product knowledge
Professional conduct
Customer service
Selling services
Booking your guests excursions
Booking your guests dinner, lunch and breakfast
Selling wines
Valet service
 

Dealing with the Arrival of Guests

Preparation for Guest Arrival
Customer needs
Preparation of guest documentation
Special Requests / Requirements
Interdepartmental communication
Check-In Processes
Registration
Customer arrival
Promoting product services
Customers without advance reservations
Special circumstances
Importance of accuracy
Methods of payment
Completion of registration process
 

Superior Guest Care

Superior Guest Care
Effective guest care
Efficient work practices   
Customer Information
Accurate information
General knowledge
Customer needs
Sources of information
Maintaining information displays
Handling information requests
Range of Information
External Services
Contacting service providers
Booking external services
Transport services
Restaurant reservations
Delivering items
 

Guest Relations and Housekeeping

Customer relations
Developing rapport with guests
Complaints and Queries
Guest relations and guest requests
Housekeeping duties
VIP guest service
VIP satisfaction
Guest confidentiality
Working in VIP and guest areas
Record keeping
 

Hotel Facilities and Services

Hotel facilities offered
Housekeeping & Turn-down facilities
Origami training - folding towels to decorative shapes
Courtesy bar / lounge
Room service
Breakfast & Dinner
Local Services        
News Issues
Demonstrating facilities
Laundry services
Pressing services
Polishing shoes
Guest repairs
Organising the services
 

VIP Guests & Executive Areas

Dealing with VIP Guests
Packing procedures
Interrelationship of cost, time and stock Levels
Bar set-up
Food service
Serving cold beverages
Serving drinks off a tray
Presenting and opening a bottle of wine
Tasting and Pouring Wine
Opening a bottle of champagne or sparkling wine
Maintaining stock levels
Tidiness and cleanliness of guest areas
Tidying up the guest bedroom
Towel origami and replacing used towels
Cleaning the bathroom and shower
Replacing bathroom amenities
VIP turn-down service

Study our Butler Course and unlock a world of endless job opportunities in top Resorts, Hotels, Lodges, Yachts and Private Residence around the globe! We train Butlers from all over the Globe.
 

Admission Requirement

Good command of English

Must love people and the hospitality industry

Eligibility Criteria

Work Experience:At least 1 year experience in the hospitality field