I am an experienced IT Support professional with a strong background in troubleshooting and resolving technical issues for both internal and external clients. I hold a Bachelor's degree in Electrical and Electronics Engineering and have over five years of experience in the IT industry and skilled in remote access tools, cloud computing, and virtualization technologies. I am well-versed in a variety of operating systems, including Windows and Mac, and have expertise in a range of software and hardware. My technical skills are matched by my excellent problem-solving abilities and my ability to communicate complex technical information in a clear and concise manner.
I am highly motivated and take pride in providing top-notch technical support to clients. I am able to quickly diagnose and resolve technical issues and am always willing to go the extra mile to ensure client satisfaction. In my previous roles, I have gained experience working in a fast-paced environment and have developed strong interpersonal skills. I am a team player and thrive in a collaborative work environment.
I am currently seeking new opportunities in the IT/Network support field and am excited to bring my skills and experience to a new organization. I am eager to learn and stay up-to-date with the latest technologies and trends in the industry. If you are in need of a skilled and dedicated IT Support professional, please do not hesitate to contact me.
Some of my skills include;
• Installation and configuration of Cisco Switches/Cisco Meraki, Windows Servers, End-User Computing (Windows, Linux, MAC) Printers etc.
• Installation/configuration of DNS, DHCP, Hyper-V and creating VMs etc
• Installation and management of IT hospitality software, such as OPERA, MICROS, Vingcard, Opentec, Civilsoft, FBM, Sunsystems, Visions etc.
• Installation/configuration of WordPress Sites.
2021 - 2022 (1 Year)
IHG, United Arab Emirates UAE
I was responsible for running the IT Operation of the organization, installing and maintaining IT equipment including (but not restricted to) printers, scanners, and workstations supporting guests and Colleagues with all technical2018 - 2021 (3 Years)
IHG, United Arab Emirates UAE
I provide IT support for both colleagues and guests of the hotel. Some of my daily tasks include: <br> Duties: <br>• Providing 1st/2nd line support to Guests and colleagues <br>• Experience in supporting a wide and varied client base. Troubleshooting PCs (Windows, Linux, macOS) laptops, and mobile devices <br>• Developing training manuals for users <br>• Expert in Micros 9700, Simphony 1.6 and 2.7 MR3—UWS Installation, Printer Installation, Employee Maintenance, Menu Item Addition and Deletion, Reporting, Troubleshooting, and SLU Design. <br>• Opera PMS configurations, client installation, printer configuration, and OXI troubleshooting. <br>• Food and Beverage Material System (FBM)—Client installation and troubleshooting. <br>• Cisco Meraki / Ruckus/Avaya Network -Maintenance, reporting, and troubleshooting <br>• MYQ Printer Management System. <br>• Ruckus Wireless Controller and Wi-Fi Access point –Maintenance and troubleshooting, configuration <br>• NEVOTEK IP TV—Enterprise super sign web administration, maintenance, reporting, and troubleshooting. <br>• Payroll Software—CIVILSOFT—Installation and troubleshooting. <br>• SUN/Infor accounting systems: installation and troubleshooting. <br>• GRMS (Guest Room Management System): maintenance, programming, reporting, and troubleshooting. <br>• Daily application backup – Opera, Micros Simphony, SUN, FBM, Payroll Through Symantec Backup EXEC and Veeam <br>• Installs, configures, and maintains Windows computers and servers (Hyper-V and Active Directory). <br>• Active Directory User Administration. <br>• Office 365 Administration <br>• Meeting Room Management System (troubleshooting/setting up audio-visual systems). <br>• Working closely with software suppliers to resolve operational issues