Pre-oppening Reservations Supervisor @ JA Hotels Resorts DUBAI, UAE
Dubai, United Arab Emirates UAE
Ahmed Aly
Pre-oppening Reservations Supervisor @ JA Hotels Resorts DUBAI, UAEDubai, United Arab Emirates UAE
About
Talented leading personality offers exceptional, organizational, and
interpersonal skills.customer service and goals oriented. Passionate and
leading a team to success. Effective with overcoming guests objections
while exceeding their expectations.
Basic Info
Date Of Birth: 23 Dec 2020
Industry: Hotels & Resorts
Department: Revenue Management
Job Level: Supervisor
Job Role: Reservation Supervisor
Nationality: Egypt
Town/City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Graduation
Experience
-
Pre-oppening Reservations Supervisor
December 2019 - Present (2 Years)
JA Hotels & Resorts DUBAI, UAE, United Arab Emirates UAE
• Assist in the day-to-day operations of the Reservations Department.
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards
ensuring accuracy and attention to detail at all times.
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue.
• Managing daily forecast and pickup reports.
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a
culture of high quality standards for relationship building, customer service, selling techniques, billing and processing contracts.
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations
policies and procedures are followed to ensure Guest satisfaction.
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork.
• Assist in the recruiting, managing, training and developing of the Reservations team.
• Monitor calls on a daily basis – capture data on number of calls received, responded, voice mail, missed calls etc.
• Establish the reservation team roster according to the call traffic and ensure that the reservation lines are always attended during
scheduled hours and that sufficient staffing is present to meet the daily business demands.
• Manage all aspects of reservations department in the absence of reservations manager -
Senior Cluster Reservations Agent (Acting Team Leader)
December 2017 - November 2019 (2 Years)
Fairmont Hotels & Resorts DUBAI, UAE, United Arab Emirates UAE
Handling five properties for Fairmont (Dubai,Palm,Ajman,Fujairah and Bab al Bahr Abudhabi).
• Processes reservations by mail and telephone.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Process cancellations and modifications.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Helps develop room revenue and occupancy forecasts.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Promotes good well by being friendly , courteous and helpful to guests , managers and fellow employees
• Getting information about areas of interest in order to target more clients i
• Maximize rooms’ sales by negotiating the rates and up-selling the rooms.
• Assist the front office and the accounts with any reservations queries.
• Maintain good relations with agents, companies and guests.
• Ensure good customer care demonstrated when in contact with guests at all times.
• Provide guidance and support to facilitate team members in service delivery and daily operations.
• Handle and resolve complaints and complex inquiries escalated from team members effectively.
• Work closely with Department Manager to improve process and service efficiency. -
Cluster Reservations Agent.
October 2014 - November 2017 (3 Years)
DAMAC HOTELS & Resorts DUBAI, UAE, Ukraine
• Handling five properties for Damac.
• Processes reservations by mail and telephone.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Process cancellations and modifications.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Helps develop room revenue and occupancy forecasts.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Promotes good well by being friendly , courteous and helpful to guests , managers and fellow employees
• Getting information about areas of interest in order to target more clients i
• Maximize rooms’ sales by negotiating the rates and up-selling the rooms.
• Assist the front office and the accounts with any reservations queries.
• Maintain good relations with agents, companies and guests.
• Ensure good customer care demonstrated when in contact with guests at all times.
• Provide guidance and support to facilitate team members in service delivery and daily -
Travel Consultant.
October 2013 - September 2014 (1 Year)
Tourico Travel Cairo, Egypt, Egypt
Organize domestic and religious packages.
• Selling and up selling hotel packages.
• Handling Bookings and Reservations at Hotels.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
• Use promotional techniques and prepare promotional materials.
• Maintain relationships with key persons.
• Keep financial statements and documents.
• Reach the revenue and profit targets. -
Customer Service and Sales Agent.
April 2012 - September 2013 (1 Year)
Vodafone Cairo, Egypt, Egypt
Contact potential or existing customers to inform them about our mobile products , selling and up selling mobile services
and lines and achieving the target.
• Answer questions about products of the company.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales. -
Tour Leader at Sharm El Sheikh.
October 2010 - March 2012 (2 Years)
Spring Tours Cairo, Egypt, Egypt
responsible for meeting an greeting the tourists at the airport, train station, or bus terminal.
• Ensures that tourists are comfortably settled in their hotels or resorts.
• Explains the itinerary and schedule of the travel.
• Provides significant information about each destination or attraction visited with emphasis on its cultural and historical meaning.
• Manages meals and transportation related to the tour.
• Handles emergency situations; manage sudden changes or modifications to the tour.
• Selling tour packages and excursions to the tourists and increasing the revenue for the company.
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