I am intense, driven person with a strong concern for getting work done right and on time. Strongly motivated by my sense of responsibility, I will work rapidly within the framework of established company policies and procedures, referring to these standards for assurance of exactly how things should be done. I am also flexible, enthusiastic and hardworking team player with proven influencing and communication skills.
2020 - Present (4 Years)
Marriott International, United Arab Emirates UAE
Supervising Front Desk, Concierge, Bell Desk, Guest relation & Delighted to serve. Preparing payroll, Birch street, Roster & TSA key Driver. Covering Night & Duty Manager.2019 - 2020 (1 Year)
Marriott International, United Arab Emirates UAE
Main person to coordinate front office, housekeeping, engineering, sales, events and revenue with all the room status, payments, billings and rooms allocation. Checking all reservations if proper rate code and billing instruction are placed. Balancing the system and managing inventories. Night Manager in Charge and Manager on Duty, supervising the front office operations.2018 - 2019 (1 Year)
Marriott International, United Arab Emirates UAE
Renaissance Downtown Dubai, Dubai - UAE / Front Office Ambassador Providing unique service experience to the guest through following the Marriott Standards and core values. Main tasks were check in, check out, resolving billing issues of the guest, and assisting guest for other requests.2017 - 2018 (1 Year)
Marriott International, Egypt
My duty is to provide luxurious and personalized customer service to in house and outside guests. Processing all guest's check ins – check outs, confirming reservations, assigning rooms, and processing all types of payments.2016 - 2017 (1 Year)
Marriott International, Egypt
My work includes but not limited to make and receive phone calls, receive and reply/send emails, helping receptionist for assisting guests, updating guest profile in Opera and putting alerts/information for arriving guests, handling guests' request and assign it to hotel departments