Hi,
I'm a passionate hotelier who like to share experience with internal and external guest.
My main strength is that I like to develop and grow people around me so as to achieve the extra mile in service excellence.
During my journey in the hotel industry, I have learnt something very crucial which allow success at all times in this wonderful industry and this is Respect of each individual in the organization as their is no leader without a really good team spirit.
It's a dream come true to have an international exposure in the hotel industry as my quest is to become the best hotelier worldwide.
Guest expectation has differs during the past years due to the various situations but holidays will remain as it's something very special for each individual as it's part of the world culture to travel.
I have chosen the hotel industry because I love to assist everybody. A true hotelier can change people mindset by showing respect and passion of it's work to each individual.
I used to work long hours in Mauritius (08h00 to 23h00) as hotel operations is very demanding and to maintain this level of service efficiency, close monitoring is one of the key to attain each guest satisfaction.
Hotel industry is the best working environment ever.
My personal goal is to become the general manager of a famous international resort and this will be only possible by hardworking.
The true mentality of a real hotelier is in that person and the respect of other human being.
Hotel industry needs passionate people and I still believe that we do have wonderful people who can bring their respective hotel to success.
Thank you
Warm regards
Ajay
2021 - Present (3 Years)
Axess Limited, Mauritius
Work for Land Rover Jaguar brand...2019 - 2021 (2 Years)
Veranda Tamarin Hotel & Spa, Mauritius
WEBSITE OF HOTEL: www.veranda-resorts.com2016 - 2019 (3 Years)
Veranda Tamarin Hotel Spa, Mauritius
WEBSITE OF HOTEL: www.veranda-resorts.com brSTARS: 3 + brROOMS: 116 br brJOB DESCRIPTION: PROMOTED AS OPERATIONS MANAGER (OVERLOOK FRONT OFFICE / HOUSEKEEPING / MAINTENANCE / SPORTS LEISURE / SECURITY) AS FROM 01ST FEBRUARY 2019 AND ASSIST HOTEL MANAGER IN THE DAILY SMOOTH RUNNING OF ALL HOTEL OPERATIONS / FRONT OFFICE EXECUTIVE (NOV 2016 TO 31ST JAN 2019 br brDUTIES: Work in conjunction with the Hotel Manager to actively manage key property issues. brEvaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance. Create and establish a culture of continuous improvement. brProvide empowerment guidelines for department employees. Establish boundaries of employee responsibilities and authority. Performs all other job-related duties as requested. Work varied shifts, including weekends and holidays. Responsible for the day to day operations mainly Front Desk, Housekeeping, Maintenance, Sports Leisure… br brOverall financial performance including revenues, labor and expense (Payment prior to c/in and c/out, Upselling, roster management, 3 quotes before purchasing any capex or opex, supplier payment, monitoring Economat products FIFO LIFO to avoid wastage spoilage, etc…) br brContinuous training (OJT’S) to deliver quality service to All Guests (Internal External). Ensure SOP is being followed. Close monitoring of KRA’s, KPI and CSI and make sure that level of standard is being measured and attained. Responsible for Check in and Out the Hotel Guests, assisting Our Guest Efficiently, courteously and professionally in all Front Office Related functions, and to maintain a high standard of service and Hospitality always. · Greet all Guests at all the time in a friendly and helpful manner and attempt to learn and use Guest’s names at every opportunity. · Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation. · Accommodate Guest’s special requests whenever possible assist in preregistration and room blocking whenever necessary. · Stay up to date on Room Rates, Special Packages, Discounts and how to handle each. (CRO) · In the case of Walk in, the Guest should be sold a room with the Highest Possible room rate. · To use the up-selling techniques in order to maximize the Rooms Revenue. · Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently. · Develop Detailed Knowledge of the Rooms Locations, Facilities and Types. Develop Detailed Knowledge of the Hotel’s Key Personnel, service, outlets, and hours of operation for each. · Handle the Safe Deposit Boxes according to the Hotel procedures. · Check report of guests with High Balance. Be thoroughly aware of the Hotel Reservation System, and cancellation policy. · Communicate with all other departments through the proper channels, and through the Communication Forms. · Promptly notify the Housekeeping of all check outs, early check in, special requests in the rooms. · Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the Supervisor. Develop a working Knowledge of the Reservation Department, take same day reservations, and be aware of the cancellation procedures. · Use proper Telephone manners. · Understand and use properly the Mail, Parcel, and Message Delivery. · Report any unusual occurrence or request to the Manager on Duty. · Maintain the Cleanliness and neatness of the Front Desk Area at all the Times. · Read and initial pass on logbook and Front Office Bulletin Board to keep updated and current. · Always boosting Him/ Her in keeping with the high standards of behaviour and appearance expected of his Hotel in his/her attitude towards Hotel Guest and employees · Organizing Candle light dinner for guests · Handled all complaints and make sure needful is being done within the following hours · Ensure that all team members are versatility · Share every day the vison, mission core values of the company to team members · Emphasize on morning, evening night briefing so as team members are well aware of any formal informal development · Continuous training (OJT’S) so as to deliver quality service to All Guests (Internal External).2014 - 2016 (2 Years)
Axess Limited, Mauritius
WEBSITE: www.axess.mu2013 - 2014 (1 Year)
Dreamprice, Mauritius
2012 - 2013 (1 Year)
Ambre Resorts & Spa, Mauritius
WEBSITE OF HOTEL: www.ambremauritius.com2011 - 2012 (1 Year)
Labourdonnais Waterfront Hotel, Mauritius
LABOURDONNAIS WATERFRONT HOTEL2011 - 2012 (1 Year)
Le Suffren Hotel & Marina, Mauritius
2011 - 2012 (1 Year)
Hennessy Park Hotel, Mauritius
LABOURDONNAIS WATERFRONT HOTEL2011 - 2012 (1 Year)
Le Suffren Apart'Hotel, Mauritius
LABOURDONNAIS WATERFRONT HOTEL2008 - 2011 (3 Years)
Labourdonnais Waterfront Hotel, Mauritius
LABOURDONNAIS WATERFRONT HOTEL2008 - 2011 (3 Years)
Le Suffren Hotel & Marina, Mauritius
LABOURDONNAIS WATERFRONT HOTEL2007 - 2008 (1 Year)
La Pirogue Hotel, Mauritius
15/10/2007 till 15/07/20082007 - 2007 (0Months)
Ambre Hotel (Apavou Resorts & Spa), Mauritius
2007 - 2006 (-1 Year)
The Sands Resorts & Spa, Mauritius
WEBSITE OF HOTEL: www.sands.mu2005 - 2006 (1 Year)
The Sands Resorts & Spa, Mauritius
WEBSITE OF HOTEL: www.sands.mu