Customer driven, quality focused General Manager with an outstanding record of success in managing hotel operation. History of providing clear vision and direction to drive with strong business acumen and analytical skills underscored by a positive hands-on management style and innovative approach. Highly successful people manager, skilled in empowering team members to perform at peak levels.
December 2020 - Present (2 Years)
, IndonesiaOperate three hospitality units with one General Manager and one Operations Manager directly reporting to me. Implement and monitor efficiency in all three units for better profitability, give clear vision and direction to reporting heads for better sales growth, set clear targets and goals for each of the unit for better accountability, repair brand image to create long term customer satisfaction, enhancing value to customers, owners and associates.
January 2020 - November 2020 (10Months)
, IndonesiaRun effectively 150 rooms Four Star Resort & conventions property in a challenging market condition, deliver great quality products and services to retain high level of Guest Satisfaction, motivate and drive the sales team to produce at their optimal levels, inspire, train and develop qualified associates, maintain the property in immaculate condition, liaise with the owner on daily basis and to give daily business brief.
September 2017 - September 2019 (2 Years)
August 2015 - August 2017 (2 Years)
August 2011 - July 2015 (4 Years)