Energetic and motivating leader with proven ability to effectively manage both, team and departments. Customer focused and strong hands-on worker. Excel at analyzing procedures to generate new ideas to improve efficiency and quality. Adaptable to changing circumstances. To obtain a higher position using my job experience, skills and hospitality background to contribute towards achievement of an organization’s goals, while also continuing to develop and grow professionally with the aim of shouldering greater responsibility in the future 24 years of progressive work experience in Hotel hospitality sector mainly in Front desk management , tackling responsibilities After 24 years of my experiance in hotel managment , i can trained my hotel staff (Room Division Dep) about the jobs reponsibilites and guide them to know : • Assigning tasks and supervising employees working in the reception area of a hotel. • Make sure guests fell welcome. • Optimizing the check-in process. • Taking corrective actions when necessary. • Evaluating customer satisfaction. • Train front desk agents on hotel software and emphasized the importance of a strong focus on customer service. • Oversee front desk operations and department productivity, managing and driving ADR, room inventory, room sale price-points and adjusting them based on business demand.
2021 - 2022 (1 Year)
Habitat company, 约旦
Hotel General Manager2019 - 2020 (1 Year)
Noor Kuwait Investment Co, Amman Airport Hotel, 约旦
Rooms Division Managers lead, control and supervise the Front Desk, Guest Services and Housekeeping departments. They work closely with Reservations to assure and maximize occupancy rate and revenue and they are also in charge of providing all necessary forecasts. This is a key position since the Rooms Division leadership will directly impact the operational team’s motivation and actions (e.g. front desk agents, bell boys, housekeeper, laundry department and concierge) – this is the team that is actually providing the service for the guests.2015 - 2018 (3 Years)
Lagoon Hotel & Resort, 约旦
Rooms Division Managers lead, control and supervise the Front Desk, Guest Services and Housekeeping departments. They work closely with Reservations to assure and maximize occupancy rate and revenue and they are also in charge of providing all necessary forecasts. This is a key position since the Rooms Division leadership will directly impact the operational team’s motivation and actions (e.g. front desk agents, bell boys, housekeeper, laundry department and concierge) – this is the team that is actually providing the service for the guests.2013 - 2015 (2 Years)
Amman Airport Hotel , Amman Transit hotel, Petra hotel, 约旦
Major jobs and comprehensive skills2010 - 2013 (3 Years)
Golden Tulip Airport Amman - Hotel, 约旦
JOB RESPONSIBILITIES :2008 - 2009 (1 Year)
Golden Tulip Airport Amman - Hotel, 约旦
Job responsibilities:2000 - 2008 (8 Years)
Alia Airport Hotel, Amman, 约旦
- Providing a visible management presence while on duty.1998 - 2000 (2 Years)
Alia Airport Hotel, Amman, 约旦
- Providing good knowledge of hotel product