2011 - Present (13 Years)
Millennium airport hotel dubai, Bangladesh
Maintaining high grooming standards. Welcome Greeting to the guest in a polite manner with small conversations. Checked booking confirmation at the same time as check-in guest. To provide complete information about the hotel’s property. Offering hotel outlet services to the guest. Dealing with bookings by phone, e-mail & face-to-face. Preparing bills & taking payments. Choosing rooms and handing room keys. Providing special room’s for special needs (disabilities) guest. Given room’s location to the guest. Accepting responsibilities of passengers in any case. Taking care of tricky issues and situations. Reporting the supervisors or duty managers on serious issues. To build a good rapport with all guests & resolve any complaints/ issues soon as possible. Dealing special requests from guests. Answering questions about hotel offers and the surrounding area.