Experienced Hotel General Manager with a demonstrated history of working in the hospitality industry. Skilled in Operations Management, Hospitality Industry, Leisure Industry, Catering, New Business Development, Leadership ,Sales Process, Maintaining Sales Statistics, Market Intelligence, Budget Analysis, Budgeting & Forecasting, Credit Management, Team management, Growth Performance in terms of revenue & GOP, revenue & cost parameters, Branding and marketing communications. Strong operations professional with a Hotel Management Graduate in Hotels & Tourism (IIMS – Siliguri WB) and Bachelor of Arts (B.A.) from Rishi Bankim Chandra College – Kolkatta.
2022 - Present (2 Years)
Amour Hotels, India
2021 - 2022 (1 Year)
Golden Hut Resorts, India
2019 - 2021 (2 Years)
Nirvana Woods Resort SPA - Shimla, India
2018 - 2019 (1 Year)
Grand Xenia Hotel Paradizzo Resort, India
Reporting: Managing Director brHotel Detail: Grand Xenia Hotel Paradizzo Resort with total 105 key inventory with biggest brbanquet hall in Ajmer City. brJob responsibility: Responsible for hotel day to day operations, administration brmaintains and seeks to improve standards of the hotel, customer care budget brplanning, planning for revenue expenses to make unit profitable with the smooth broperations without affecting the quality standard of the hotel. Sales marketing, in brhouse promotions, stock and cash management of day to day functions. br• Oversee daily operations of the business units. br• Ensure the creation and implementation of a strategy designed to grow the business. br• Coordinate the development of key performance goals for functions and direct reports. br• Provide direct management of key functional managers and executives in the business unit. br• Ensure overall delivery and quality of the unit\s offerings to customers. br• Engage in key or targeted customer activities. br• Oversee key hiring and talent development programs. br• Evaluate and decide upon key investments in equipment, infrastructure, and talent. br• Communicate strategy and results in the unit\s employees. br• Ensuring the development and implementation of a clear strategic plan br• Looking to the future of the business and making key investments and investment recommendations br• Supporting the development of a healthy internal culture that retains key employees and encourages their professional development.2016 - 2018 (2 Years)
Paradizzo Resort – A Unit of Tongya Resorts Pvt. Ltd. – Ajmer, India
• Oversee the operations functions of the hotel, as per the Organizational chart.2015 - 2016 (1 Year)
International Recreation & Amusement Ltd. – Oysters Beach by Appu Ghar, India
I am leading the department of Sales & Marketing, I am responsible for the following:2014 - 2015 (1 Year)
Best Western Resort Country Club, India
• Increase corporate client base through consistent solicitation while establishing trust and rapport with clients to generate and boost revenues. Service new and existing accounts to ensure repeat business2010 - 2014 (4 Years)
The Treehouse Hotels Resorts Serviced Apartments, India
• Building a persistent strong relationship with the corporate houses, Institutional, Travel agents, and tie-ups with the various organizations. br• Making of budgets br• Looking after hotel branding, Sales Marketing. br• Working towards profit maximization by implementing Cost and Time management effectively. br• Handling attending GTDB, GITB, TTF, OTM fairs. br• Responsible for building Marketing Strategy and Advertising module for lead generation br• Look into customer well being and to ensure that quality standards are applied at all times to achieve the highest guest satisfaction levels. br• Responsible for tracking competitor’s moves. br• Reviewing interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements expectations. br• Conduct monthly meetings and plan strategies for the development of business and Utilize leadership skills and motivation techniques in order to maximize associate productivity and their satisfaction. br• Implementation of plans and policies. br• Maintaining the property standards in terms of Customer service procedures in the department. br• Major business from – Gurgaon, Delhi, Bhiwadi, Bawal, Kushkera Manesar. br• Major Business Source: MICE Local corporate. br• Looking after-sales reservation team from Corporate office, Gurgaon coordinate with the Unit head of the resort for the booking. br• Developing new promotional stay packages for valley dates, weekend stays, and special festive seasons. br• Plan and achieve personal team room night target for Hotel. br• Plan and manage domestic travel agents segment of business according to the agreed market development strategy. br• Manage product/service mix, pricing according to agreed aims. br• Respond to and follow up sales inquiries using appropriate methods. br• Monitor and report on market and competitor activities and provide relevant reports and information. br• Responsible for planning and executing Top Accounts Party, Embassy Hi-Tea\s, Exclusive Corporate / Specific Business Segment Group Entertainments. br• Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business sustainable relationships. br• Monitor and report on market and competitor activities and provide relevant reports and information. br• Plan carry out support local marketing activities to agreed budgets and timescales and integrate personal br• sales efforts with other organized marketing activities e.g- product launches, advertising, exhibitions, and telemarketing. br• Attend and present at an external customer meeting and internal meeting with other company functions br• Use agent contract activities and update relevant information in the database2009 - 2010 (1 Year)
Ascot Hotels & Resorts Limited – New Delhi, India
• Part of the pre-opening team.2000 - 2009 (9 Years)
DLF Hotel Holding Ltd., India
• Operation in charge of Rooms, Membership events. br• Forecast trend in occupancy, budget for room sales average rate and other revenue br• Developments and implements strategies to a larger market segment and attract new customers and company. br• Create a Good Healthy working environment to boost employee morale provide constant learning and development to draw an action plan. br• Develop and implement strategies for optimization of the sale of room’s inventory and maximization of the average room rate. br• Review the monthly business report and analyze market and occupancy trends. br• Monitor the business of competition hotel guest houses in terms of new accounts and rates. br• Ensure the provisions of the stock stock Inventory is made to have smooth operations at all areas concerns. br• Proper stock provisions arrangements are made available for the working operational areas. br• Time to time proper maintenance work is carried out in rooms as well as on other areas concerned. br• Training programs are conducted to our staff executives to have an effective working environment smooth systemized operating system. br• Statutory checking is done on the financial status of books of accounts to know the outstanding payments receivable outstanding Bills Payable. br• Proper audit is done to know the fiscal status of the company. br• Organized Club events like Lohri, Valentine, Holi, Baisakhi, DLF May Queen. Mrs. DLF, Ghazal Nite, Star Nite, Christmas. New Year etc. br• Effectively ensuring Sales targets through generating regular business from Corporate, Travel Agents Event Companies. br• Channeling and networking with Corporate Clients by maintaining a smooth relationship. br• Attracting Clients by providing a balanced proposition between Prices and Service platforms. br• Ensuring regular business by pitching in the most lucrative accounts in Gurgaon, Delhi Noida. br• Tapping corporate, travel agents for the rooms, banquet F B business. br• Preparation of the Sales Budget Sales and Marketing Strategies for Sales Collection targets br• Making public corporate client relations.