Hi sir this is Eswargupta I am from Vizag and My father name is venkata subba rao and my father is a business man. I have completed my ITI in Palasa after that i have started my carrier in Karvy digi konnect Pvt.Ltd company as an customer care executive and in six months I got promoted as L2 agent in this level we have to take escalation call which level 1 agent can't able to handle at that time we have convince the customer with skills and product knowledge we have to handle costumer with care and we have to talk politely and we have to be patience when we are facing a customer.