2014 - Present (10 Years)
ARCHEN ENGINEERING, Saudi Arabia
IT Manager and Senior Communications Engineer Consultant in the Ministry of Interior Head Quarters Site. With the tasks of audit the design for all IT and communications infrastructure in the Building as well as make supervision for the construction and implementation of these design, according to the Ministry of Interior requirements, and different ISO and other international regulations.2004 - 2014 (10 Years)
SERMICRO, Spain
Project manager in several VoIP networks all over Spain and Europe, for Deutsche Bank, People España, Vital Dent, RANDSTAD, TNT, Diputación de Málaga, Gibraltar Health Authority, and others. Programming and Administration with AVAYA, NORTEL and CISCO Switches. Link between them, and administration the call center services for Wanadoo and UNI2. Implantation of the GENESYS system in the Call Center. Colaboration with CAP Gemini and JazzTel administrating the Meridian NORTEL and CISCO VoIP switches. Programming, administrating in the NORTEL Switches in “El Corte Ingles” and MAP.2003 - 2004 (1 Year)
FRS IBERIA, Spain
Head of IT department in the company. Responsible for maintenance of all the communication and computer infrastructures in the offices in Tarifa, Algeciras, Gibraltar and Morrocco. Using WLAN, VoIP, etc… also maintaining LINUX, Windows Citrix, Navision and other systems. As well as plan and install the new booking call centre in Spain and Morocco.2001 - 2003 (2 Years)
ALTITUDE SOFTWARE, Portugal
Responsible for on-site technical support for Call Centre software, including systems installation, monitoring, and integration between the server platforms (WINDOWS, AIX, SOLARIS) and the telephone switch systems (AVAYA, LUCENT, ALCATEL, ERICSSON, SIEMENS, NORTEL). Development of bespoke CTI and CRM systems at customer sites, and integration with Siebel and SAP. Analysis of performance requirements and system sizing.1999 - 2001 (2 Years)
DELL COMPUTER, France
Technical support for all Dell computer models. Team leader for the Hot-Line