I have over 15 years of experience in Customer Service obtained in countries such as UAE and UK but also in Romania. The main fields of activity are aviation, health and the hotel and administrative field. Experience managing numerous teams with over 10 members. I am able to identify customer needs and develop plans to meet their demands and expectations.
2013 - 2020 (7 Years)
Etihad Airways, United Arab Emirates UAE
-Acquired high knowledge of hospitality, safety, team work and leadership2012 - 2013 (1 Year)
Health Care Clinic, Romania
-Created and Implemented 24 Standard engagement guidelines for 3 Front Desk medical branches2010 - 2012 (2 Years)
Radisson Blu, Romania
-Serving and delighting our business and leisure customers in a 5 stars steak house restaurant, providing top service, fine wines and exquisite food, in a luxurious and elegant environment. br-Coaching and supervising a six members team ensuring quality engagement, cleanliness, setting goals and providing input on successful performances or where improvement was required. br-Analyzed and implemented menu changes in line with customer popular choices. br-Part of my duties included weekly inventory and quality service preparation checks. br-Obtained numerous customer recognition for service expertise, efficiency,professionalism and friendliness2008 - 2010 (2 Years)
Glenspean Lodge Hotel, United Kingdom
-Greeting and seating guests throughout breakfast, lunch and dinner, recording accurate guest orders using a suggestive selling approach <br>-Preparing hot and cold or mixed drinks, checking with customers to ensure that they are enjoying the service <br>-Explaining how various menu items are prepared, describing ingredients and cooking methods, informing customers of daily specials, presenting menus and answer questions about menu items, making recommendations upon request and collecting payments from customers. <br>-Responsibilities also included completing all side work, inventory, stocking, and daily cleaning tasks.2007 - 2009 (2 Years)
HMM Incorporation, Romania
-Corresponding of documents and information with a data base of over 50 foreign partners