2014 - Present (10 Years)
Hotel Samrat, India
− Checking on daily arrivals and maintaining an everyday schedule <br>− Managing and coordinating all Group and Individual reservations, tracking VIP arrivals <br>− Ensuring events (banquets/conferences/seminars) are well-organized <br>− Reviewing financial statements to ensure revenue is in line with budget <br>− Working towards profitability without compromising customer satisfaction <br>− Conducting detailed room inspections at random levels to check for discrepancies <br>− Cross functional coordination with allied departments such as house-keeping and maintenance <br>− Ensuring hygiene as well as aesthetic standards of the hotel are met with <br>− Inviting social media influencers for promoting various products and services <br>− Resolving guest complaints promptly and striving to ensure guest satisfaction <br>− Ensuring compliance of all Statutory Requirements [C-Form in case of International Guests] <br>− Reporting Lost Found Items and ensuring that proper records are maintained <br>− Checking Billing Instructions and Guest Credit for compliance with hotel\s credit policy <br>− Ensuring all transactions are handled in a secure manner <br>− Safeguarding the financial interests of the company and maintaining a professional attitude <br>− Interfacing for requisitions , re-stocking and inventory management based on set standards <br>− Procuring equipment for banquet facility and food items for the FB Department <br>− Developing long-lasting relationship with guests, associates as well as Vendors Suppliers <br>− Liaising with local authorities to ensure smooth operations and timely compliance to Government <br>Regulations.[Example: Mandatory Display of FSDB (Food-Safety Display Boards) before <br>15.10.2018]2009 - 2014 (5 Years)
Emerald Park Hotel, India
− Ensuring Compliance Requirements are adhered to