My passion is customers, guests and consequently service. For 9 years in the tourism and hospitality sector I focus on quality in customer service. Graduated in Tourism at Potiguar University, I have extensive experience in customer service, service quality, food and beverage management and process management. Creative personality, proactive, adaptable, practical and with skills to deal with people.
2019 - Present (5 Years)
Golden Tulip Natal Ponta Negra, Brazil
Responsible for hotel's food and Beverage sector, including the main restaurant, lobby bar and room service;2016 - 2019 (3 Years)
Golden Tulip Natal Ponta Negra, Brazil
Quality management and coordination of the work routines, FB and events.2015 - 2016 (1 Year)
Brazil Hospitality Group - BHG, Brazil
Leader training program through Cross Training in company hotels;2012 - 2015 (3 Years)
Golden Tulip Interatlântico, Brazil
Inform guests of hotel rates and services;