I have experience in many aspects of administration including customer service and business development. I have been responsible for end to end credit control (Travelled to Ireland from India to learn TNT credit control/Dispute process) and project management and worked with MNC’s. I am a native English speaker; I am excellent in time management and prioritizing skills which helps me to complete work within the given deadline. I am a career-oriented woman who is seeking new opportunities to build upon my existing skills.
Date Of Birth: 25 Oct 1985
Industry: Other Industry
Department: Finance and Accounts
Job Level: Staff Line level
Job Role: Accounts Receivable
Current Country: India
Education Level: Graduation
July 2020 - Present (0 Year)
Capgemini, India> Update receivables by totaling the unpaid invoices.
September 2016 - April 2018 (2 Years)
Accenture, India(BPO Industry)
January 2016 - September 2016 (8Months)
Accenture, IndiaSENIOR CREDIT CONTROLLER
August 2014 - December 2015 (1 Year)
Accenture, IndiaBI REPORTING ANALYST <br>(Eversheds LLP Project Based) <br> <br>• Provide support and guidance on cash forecasting, planning and Account Receivable reporting. <br>• Experience in multiple platform tools and methodology in f-data management, reporting and analytics space. (Example Credit Force /Crystal Reports /Elite (ERP). <br>• Prepare the Quarterly Credit Loss report on a timely basis as requested by the SOP. <br>• Follow up on credit meetings minutes and advise the Controller and Assistant on the status of the decisions made.
December 2010 - August 2014 (4 Years)
Accenture, IndiaSENIOR CREDIT/DOCUMENT CONTROLLER <br>(Eversheds LLP Project Based ) <br> <br>• Contacting clients to discuss outstanding payments, Escalating as required, <br>• Receive, investigate, and respond to enquiries within the agreed Service Level agreements <br>• Administration of debt collection activities to assigned portfolio of over 300 clients constituting of an average outstanding debt of 10 million (month on month) <br>• Investigate on remittance advice for payment receipts by various means of research, analysis <br>• Handle, log and facilitate queries on billing from the clients resolve the same with relevant teams <br>• Resolving the queries and answering the escalation calls <br>• Preparing ops report for the governance call. <br>• Analysing the performance and setting up the new targets and metrics for measuring performance. <br>• Trained the new joiner on the end to end process of the credit control <br>• Ensure that all project documents are checked and submitted on time prior to the document’s submission due date. <br>• Ensure Document Management accordingly to established procedures or standards (documents numbering, formats, issuance, review, dispatch, recording and archiving). <br>• Sound knowledge in the use of web-based tools, MS Outlook, WORD, Excel and PowerPoint. <br>• Conducting initial credit analysis and putting together client profiles <br>• Responsible for Email requests received from Service Management team. <br>• Tracking the 24hrs remittance report which helps the Supervisors to prioritize the allocation process. <br>• Prepare reports – daily collection tracking sheet, weekly /monthly reports, Dunning letters, SOA, monthly MIS Reports and KPIs <br>• Provide ageing statements and customer statements to all salespersons
June 2006 - February 2010 (4 Years)
First Source, IndiaCUSTOMER SERVICE ADVISOR <br>(One tel Talk Talk Project Based) <br> <br>My first job involved a lot of learning as a working professional. as a Customer Service Advisor my day to day responsibilities included: <br>• Handling Customer enquiries related to any ISP, Telephone, Broadband first level enquiries. <br>• Calendar maintenance, documentation management (both soft and hard version, sorting and analyzing mails and calls). <br> • Customer Database Management br• Greet customers warmly, ascertain problems, and find out solutions and answering or directing inquiries. <br>• Completing all administrative duties related to the customer service department. <br>• Building and maintaining relationships with key customers
February 2010 - December 2010 (10Months)
Accenture, IndiaSENIOR TECHNICAL ADVISOR <br>( AT T Project Based ) <br> <br>Responsible for handling calls and assisting US Customers with their ISP Broadband issues (i.e. Troubleshooting and getting the internet connected).