Rich experience in streamlining hospitality operations, undertaking hotel pre-openings, leading critical projects, conducting major events /launches and improving guest satisfaction scores with a focus to safeguard the brand value of a hotel. Proficient in generating revenue, executing hotel programs, providing seamless guest experience and reducing hotel expenses.
Adept at defining creative Food & Beverage concepts, achieving departmental budgets and outlining policies to ensure optimal hotel facility functioning. Proficient at ensuring full compliance to operating controls, service standards and quality norms. Passionate about providing exceptional customer service, exceeding the highest possible standards whilst overseeing the smooth running of organizational operations.
Skilled in defining annual budgets, funds, service norms, marketing campaigns. Positive service attitude in fulfilling changing needs of guests in a calm and professional way within a high-pressured environment. Strong communication, interpersonal, presentation, collaboration, problem solving and leadership skills to promote best guest service.