My goal is to provide the guests with outstanding service by providing them with useful information about the hotel and the surrounding area, showing them to their rooms or other areas of the hotel and anticipating their needs in order to ensure the best customer service possible.
October 2019 - June 2020 (1 Year)
Avani Ibn Battuta Hotel Dubai, United Arab Emirates UAEConfiguration of Opera PMS starting from rooms classes rooms categories and rooms types, transactions codes, floors plans. Leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as: brMonitor Front Office colleagues to ensure guests receive prompt, warm attention. brInform other operating departments, notably Housekeeping, of all Front Office matters that concerns them. Establish and maintain effective colleague relations. brAssist the operations manager in colleague related matters such as appraising and consulting. Assist in the preparation of statistical, performance and forecast reports as necessary in order to facilitate annual budget and strategic plan preparation and provide management with marketing information Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget. brManage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. brMaintain a professional and high-quality service oriented environment at all times. Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise. brManage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. brDoing night shift acting as night manager with all auditing before the night run and after.
November 2016 - March 2019 (3 Years)
Rotana Hotel Management, United Arab Emirates UAEPerforms all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash. Responsible for providing a high quality customer service experience, as it pertains to checking in/out of hotel guests. Ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
January 2016 - August 2016 (7Months)
Grand Regal, QatarPerforms pre-registration and registration duties for incoming guests at hotels. essentially check guests in and out, make room reservations and track and report room statuses and rates. Also, be available to all guests who need to report a complaint or request a service.
March 2015 - January 2016 (1 Year)
Expressions FZC, United Arab Emirates UAEListening to customer requirements and presenting appropriately to make a sale. Maintaining and developing relationships with existing customers in person and via telephone calls and emails. Calling to arrange meetings with potential customers to prospect for new business. Responding to incoming email and phone inquiries. Acting as a contact between a company and it’s existing and potential markets. Negotiating the terms of an agreement and closing sales. Gathering market and customer information. Representing their company at trade exhibitions, events and demonstrations. Negotiating on price, costs, delivery and specifications with buyers and managers. Challenging any objections with a view to getting the customer to buy. Creating detailed proposal documents, often as part of a formal bidding process. Checking the quantities of goods on display and in stock. Reviewing my own sales performance, aiming to meet or exceed targets. Gaining a clear understanding of customers' businesses and requirements. Making accurate, rapid cost calculations and providing customers with quotations. Feeding future buying trends back to employers. Attending team meeting and sharing best practice with colleagues.
August 2013 - February 2015 (2 Years)
Bhish Hotel, MoroccoAnswering visitors' inquiries about a company and it’s products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi -line telephones or, earlier in the 20TH century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. also perform bookkeeping or cashiering duties. Serve coffee or tea to guests, and keep the lobby area tidy.
January 2013 - June 2013 (5Months)
Dharmash Shop, United Arab Emirates UAEMonitoring and maintaining the computer systems and networks within the organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues. Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
November 2010 - December 2012 (2 Years)
Electro-Sude, MoroccoAssist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed.