Hotels & Resorts
Front of House
United Arab Emirates, United Arab Emirates UAE
Job Role :
Emaar Hospitality Group
Validate Through :
Salary Range (monthly):
USD 1 to 2,000
Salary Description: Competetive Salary Offered
Job Description For Reservation Agent
- Minimum 1 year experience working in Rooms Reservations preferably with call centre experience
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred
- Certificate in Telephone Skills and Customer Service will be an advantage
- Excellent skills in Sales and Administration
- Good knowledge of computer and business English
- Operational Performance - Ability to handle the tasks assigned, speed of execution, level of details and understanding of guest requirements.
- Financial Performance - Knowledge about financial goals and targets, achievement of individual and team targets.
- Quality Performance - Knowledge on systems, products, new offers and packages. Assessment of individual and team on the Quality KPI's such as adherence to reservations telephone script, email etiquette, and other tools used to measure quality results.