Job Description For Role in Golf Operations, Dubai Hills Golf Club
ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
Emaar Leisure Group, true to its promise to deliver memorable lifestyle experiences, the group operates leisure clubs in Dubai, each offering distinctive lifestyle experiences from golf to equestrian and yachting communities. The leisure clubs, as part of Emaar Leisure Group, all enjoy excellent dining options and offer spectacular facilities for business and leisure alike .
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our Golf Club, by delighting them from welcome until farewell.
WHAT YOU WILL NEED TO SUCCEED
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
- Genuine service personality, with high EQ.
- Minimum of a secondary school diploma is required/ College degree in Management or a related field is preferred.
- A minimum of one-year experience in a similar position in a Golf Club.
- Conduct all operational tasks in club, while living up to service standards and procedures.
- Go the extra (s)mile where you can, support and assist the Golf Members.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate/ guide fellow Ambassadors, always with the guests interests at heart.
WHAT WE BELIEVE IN
- Put Customer First
- Drive for Results
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future,