Role in Reservations, Rove Cluster

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Role in Reservations, Rove Cluster

ROLE IN ROVE HAPPINESS CENTER
ROVE CLUSTER

ABOUT THE COMPANY

Born in Dubai, Rove Hotels is a joint venture between Meraas Holding and Emaar Properties PJSC. Rove hotels is an award-winning lifestyle hotel brand, offering well designed hotels in connected locations. Designed for the traveller who likes to explore without borders, receive fuss-free service and some touches of local culture. Rove Hotels defines a new niche in the ever-evolving global hospitality sector.

At Rove Hotels we create exciting adventures and memorable experiences. This is who we are - Rovesters (that's you!) who guide our Rovers (our guests) to explore without borders. We live, breath and reach out in a fun and casual yet professional approach, driven and inspired daily by our Roveprint - the Rove Brand DNA!

ABOUT THE FUNCTION

This function is to handle all Room Reservations or inquiries pertaining to rates/packages/promotions through the telephone, email, WhatsApp and internet in timely and efficient manner.

WHAT YOU WILL NEED TO SUCCEED

• Genuine service personality.
• Enthusiasm and positive approach.
• Speak, show and live based on the Roveprint.
• Take ownership in your role, lead by example. Be a Rovester!
• Work experience with a call center will be an asset.
• Computer literacy and command English.

PERFORMANCE DRIVEN CULTURE: WHAT YOU WILL BE MEASURED AGAINST

• Become immersed into the Roving way of living and deliver desired Rove Experiences.
• Operational Performance - Ability to handle the tasks assigned, speed of execution, level of details and understanding of guest requirements.
• Financial Performance - Knowledge about financial goals and targets, achievement of individual and team targets.
• Quality Performance - Knowledge on systems, products, new offers and packages. Assessment of individual and team on the Quality KPI's such as adherence to reservations telephone script, email etiquette, and other tools used to measure quality results.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning

• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.