Professional with over 7 years of experience in the hospitality industry. As a front desk clerk, focused on an active and dynamic approach to customer service with best in market practices.
Able to respond and adapt quickly to changing business needs and customer expectations. Recognized as an efficient professional, with strong communication skills and interpersonal relationships, committed to excellence in customer service and organizational success.
Proven experience in using hotel booking software (national and international) - Booking.com, Opera, Expedia and Bukly.
2017 - Present (7 Years)
, Brazil
Front desk clerk / Reservation clerk brReceptionist / Reservations Agent; brReception of guests and clients in general brHotel presentation (accommodations, values and accommodation rules); brCustomer service via phone, whatsapp, website and booking sites; brTroubleshooting and service during hosting; brAvailability and rate inventory management in the various booking and extranet channels; brExecution of special decorations: honeymoon, packages, commemorative events; brConcierge Service - information and reservations about sights, restaurants and transport; brOrganization and control of services for check-in / check-out. brAdministrative support to the Management: contact with card operators, control of hosting credits, control of employees\\\\ points, calculation of commissions, among others.