HOSSAM TAHOONUAE-DUBAIvisit visaMobile phone: 0562028769E-mail: Samtahoon1974@gmail.comObjective:? Seeking a position that will benefit from my front office and hospitality+ experience+ positive interaction skills andindustry contacts where my experience can improve and develop the front office.Education:? B.S.C Faculty of Social Work.? Grade: Good.Experience Summary:* From July 2015 till nov 2018 Front Offices Supervisor / Night Manager at CityPremiere Hotel Apartments- Supervision of the Front Desk to ensure a smooth day-to-day operation. Provide training+ direction & leadership to the Front Deskstaff.- Ensure all staff offers outstanding service to guests & ensure that front office staff follows City Premiere Hotel Apartments standards.Responsibilities:Reporting to the Front Office Manager+ responsibilities and essential job functions include+ but are not limited to+ thefollowing:? Consistently offer professional+ engaging and friendly service.? Ensure that all Front Desk colleagues are familiar and updated with hotel’s product and services.? Work in full cooperation with other departments to make sure the guest is off the utmost priority.? Review the arrival reports and VIP’s to ensure all special requirements are met or exceeded.? Achieve and create an environment that allows colleagues to achieve job fulfillment and clear growth path forcareer development with City Premiere Hotel Apartments.*From January 2008 till April 2015 own business.“TRAVEL DESK AGENCY ’’ PARADISE GOLDEN FIVE HURGHADAHelp people plan+ choose and arrange their holiday. They will usually work to a budget set out by whoever is planning the holiday.They also offer advice and opinions on where to go and local tourist attractions+ events and customs.* From September 2005 till 2008 Front Office Supervisor at “SEA GULL HOTEL HURGHADA–EGYPTLead and direct the team to ensure the smooth operation of functions. Participates in training of all associates; acts as a resource toassociates.* From 2003 till 2005 Front Office Receptionist at “LA PERLA HOTEL HURGHADA –EGYPT- Welcoming and greeting guests. – Delivering excellent customer service at alltimes. – Deal with all enquiries in a professional and courteous manner+ in person onthe phone or via email. – Fulfill a reasonable request from guests to ensure theircomfort+ satisfaction & safety.Computer Skills and related courses:? Very good knowledge OS: Windows Xp+ Vista+ 7& Fidelio.? Very good knowledge: MS office 2003 and 2007.? Fair knowledge of hardware and software.? Good knowledge of internet and Network.? English course 8 levels in 2006? FIDELIO & OPERA HOTEL MANAGEMENT SYSTEM? CID LICENCE IN 2015? DISABILITIES TREATMENT COURSE IN 2017? FIRE FIGHTING COURSE IN 2016Personal Skills:? Presentation and communication skills.? Ability to work under stress+ Interactive+ Good listener+ Quick learner.? Creative and
2018 - 2019 (1 Year)
Goldstate hotel, Egypt
Handling customer and employee issues br Overseeing operations, including maintenance, cleanliness and efficiency br Ensuring that security and safety regulations are met br Keep track of monthly, quarterly and yearly goals br Work with management to assess and improve processes and policies br Monitor and report on revenue and cash flow br Uphold and enforce company policies br Train new hires br Address employee complaints or performance issues as needed br Check in with employees regularly to determine satisfaction br Schedule shifts br Help management create the department’s budget br Address customer issues and complaints br Schedule regular maintenance and cleaning of facilities br Meet regularly with upper management to stay informed on company issues br Oversee security of the facility2015 - 2018 (3 Years)
City premiere hotel apartmrnts, United Arab Emirates UAE
Co-ordinates with all departments concerned in order to maintain Front Office functions properly.