Dubai College of Tourism Introduces Short Courses in Customer Service and Negotiation Skills

• Registration now open for two one-day training courses, hosted on 21 and 28 September

• Courses open for aspiring tourism professionals, prospective school graduates or individuals looking to rejoin the workforce

Dubai, 18 September 2019: Dubai College of Tourism (DCT), part of Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism), has announced a series of short courses for aspiring industry professionals who are keen to pursue a career within Dubai’s thriving tourism industry. The interactive and immersive training courses have been designed to focus on negotiation service skills and customer service skills, and have been tailored to empower various individuals – whether they are working professionals, prospective school graduates or individuals who are looking to enhance their professional skills and rejoin the workforce.

Held at the contemporary, purpose-built college facility at Dubai Tourism’s headquarters, located in One Central within the dynamic Dubai World Trade Centre area, the short courses require no prerequisites, and welcome Emiratis and expatriates alike.

The Customer Service Skills Training will explore the strategic techniques that are crucial to providing professional services and effectively managing customer complaints. By the end of the course, participants will be equipped to quickly determine customer needs, overcome customer service barriers and effectively respond to customer complaints. The training session will take place on Saturday, 21 September 2019 and is competitively priced at AED 300.

The Negotiation Service Skills Training, hosted on Saturday, 28 September 2019, will explore in-depth insights of negotiation as a skill, and will include strategic segments to allow attendees to better understand their negotiation counterpart. The course will empower attendees to exit the training with full confidence to negotiate in their day-to-day life. The one-day Negotiation Service Skills Training is priced at AED 500.

DCT is a vocational education college that is accredited by the Knowledge & Human Development Authority (KHDA), allowing students to gain both academic knowledge and on-the-job experience. With a specially curated curriculum that meets the needs of both students and future employers, DCT courses move away from the traditional academic university programmes to provide a hands-on approach that is unrivalled within the industry.

Registration is now open for the courses, running from 9am to 3pm. For more information on DCT and the short courses, please visit www.dct.ac.ae

About Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism)

With the ultimate vision of positioning Dubai as the world’s leading tourism destination and commercial hub, Dubai Tourism’s mission is to increase the awareness of Dubai among global audiences and to attract tourists and inward investment into the emirate. Dubai Tourism is the principal authority for the planning, supervision, development and marketing of Dubai’s tourism sector. It markets and promotes the Emirate’s commerce sector, and is responsible for the licensing and classification of all tourism services, including hotels, tour operators and travel agents. Brands and departments within the Dubai Tourism portfolio include Dubai Business Events, Dubai Calendar, and Dubai Festivals and Retail Establishment.

About Dubai College of Tourism (DCT)

DCT runs the first-of-its-kind multi-disciplinary educational platform in the region. The College provides foundation, certificate and diploma courses in tourism, hospitality, retail, events and culinary arts through the TVET accreditation framework. DCT aims to be recognised as the premier vocational institution in the region with its courses bridging the gap between in-house training and a full bachelor’s degree, ensuring a steady stream of highly trained tourism professionals for the city. The college is also responsible for delivering fundamental programmes specifically designed for those working within the tourism industry, such as ‘Dubai Way’ (for tourist-facing staff in Dubai) and ‘Dubai Expert’ (an interactive online training tool for international travel agents).