Ilham Kassab Recognized in Hozpitality's Best 30 Women Leaders in the Middle East 2025
Director of Housekeeping at Grand Millennium Al Wahda Celebrated for Over a Decade of Excellence and Sustainable Innovation.
Ilham Kassab, Director of Housekeeping at the Grand Millennium Al Wahda, Abu Dhabi, has been honored in Hozpitality's Best 30 Women Leaders in the Middle East 2025 for her nearly 12 years of dedicated service and her pivotal role in upholding the hotel's prestigious five-star standards. Leading a large team responsible for 845 guest rooms, suites, and public areas, Ilham’s leadership is synonymous with precision, operational excellence, and a relentless commitment to quality.
Ilham’s people-first leadership and meticulous attention to detail have been instrumental in shaping the hotel's reputation for impeccable service and guest satisfaction. She is renowned for her ability to inspire her team to consistently exceed expectations, fostering a culture of high performance and pride. Her innovative approach includes pioneering sustainable housekeeping initiatives, introducing eco-friendly cleaning programs, and implementing advanced training modules that enhance both efficiency and service delivery.
Her long tenure at the property reflects a profound loyalty and a deep-seated commitment to the hospitality industry. Ilham works seamlessly across departments to ensure a flawless and memorable guest experience from arrival to departure. Beyond her operational duties, she serves as an influential role model for women in hospitality and a dedicated mentor to emerging professionals, sharing her extensive knowledge and passion for the industry.
Ilham Kassab’s career is a powerful example of how dedicated leadership and a focus on sustainable practices can create a lasting positive impact on both a hotel's operations and its people.
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