Salary Details

Salary Description: Competitive Salary & Benefits Offered

Job Description

• Understands the company’s objectives and standards, values and culture of the company applying them on the job daily.
• Adheres to the hotel’s policy relating to fire, hygiene, health and safety.
• Achieves customers’ expectations and performance targets of the department
• Holds an impeccable personal grooming as per Hotel Standards
• Welcomes the guests/clients to the SPA and engage them in conversation to determine the services that they need
• Interviews the guests/clients to determine of an illnesses or medical conditions that they may have which will keep them from taking proper benefit from massage treatments
• Takes notes regarding each guest’s/client’s medical history and ensure that appropriate precautions are taken so that the condition is not aggravated
• Provides guests/clients with knowledge of different types of available massages and suggest appropriate massage therapies for individual needs
• Explains massage procedure and provide information about products used during massage
• Ensures that guest/client is asked if he/she is possibly allergic to any SPA products
• Performs professional services according to standards with attention to detail and in a prompt timely manner.
• Advises guests of SPA service programs, treatments and products available at the SPA including retail.
• Assists in promoting Spa & body care products to guests and offer full product knowledge.
• Ensures all treatment rooms are fully set up before beginning a treatment according to standards and procedures.
• Maintains clients records including demographic information, medical histories and appointments
• Communicates with all related internal departments any guest related matters, products or equipment needs, technical service requests, etc.
• Performs different massage treatments based on massage list.
• Upholds the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures
• Participates in on-going training, with assistance from your designated trainer and continues to study to improve skills.
• Attends internal spa meetings.
• Reports to supervisor unusual incidents, complaints, unauthorized persons, missing or damaged hotel property and lost and found items.
• Participates in the multi skills philosophy of the department.
• Responds to any changes in spa function as indicated by the company.
• Communicates effectively and to respond well, to questions and requests.
• Works in a team, i.e. caring about other team members and different nationalities.
• Assist other departments when requested to.