Industry :
Hotels & Resorts, Restaurant Bars and Cafe
Department :
Front of House
Location :
Dubai/United Arab Emirates UAE
Job Role :
Bar Manager, Customer Service Manager, Front Office Manager
Recruiter :
Hozpitality Group
Employment Type:
Permanent
Salary Range:
AED 2,000 to 8,000
Salary Details
Salary Description: attractive salary and benefits
Job Description
Reporting to Operations Manager
In line with the company’s mission, you are here to make a difference. As Floor Manager you are not only responsible for planning and managing operations.
Main Responsibilities:
- Plan, schedule and oversee the tasks of the FOH team to ensure they perform their responsibilities diligently and efficiently.
- Schedule shifts, allocate staff and ensure there is no gap in shift coverage.
- Be physically present on the venue floor to monitor the quality of the service.
- To seamlessly relieve the Operations Manager whenever the need arises.
- Assist guests with any queries or requests and attend to any guest complaints that may arise. Flag any major concerns to the Operations Manager.
- Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.
- Responsible for opening and closing the venue, maintaining accurate records of the inventories, and ensuring that there is minimum wastage of inventories.
- Participate in the interviewing and hiring process of your brigade.
- Maximise the abilities of your team members, encouraging innovation and guest satisfaction in line with the company values.
- Ensure proper grooming and hygiene standards for all staff.
- Contribute to the creation of interactive and engaging offerings that will immerse guests into the experience.
- Ensure that service procedures are carried out in detail, preventing any deviations through constant on-the-job training.
- Schedule and conduct regular trainings to ensure staff maintain strong selling and upselling skills.
- Create reports based on key performance indicators and present it to the Operations Manager regularly.
- Handle challenges that may arise with composure and a problem-solving attitude.
- Comply with health, safety and municipality regulations.
- Keep a positive and fruitful relationship with the other departments and share feedback as often as possible to improve service.
Education, Experience and Skills:
- Bachelor’s Degree in Hospitality / Business or related fields.
- 5+ years of experience working in Restaurant and Bar service operations
- Exceptional product knowledge and beverage service techniques in a fast-paced environment are essential.
- Excellent, proven interpersonal, verbal and written communication skills.
- Ability to work independently, as well as lead, manage, and motivate a team
- Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Critical Competencies:
- Innovation and Creativity
- Leadership and Supervisory Skills
- Time Management
- Performance Management and Coaching
- Problem- Solving and Decision Making
- Organizational Skills
- Customer Service
Attractive salary and benefits offered for the right candidate. Shortlisted candidates will be contacted.
Please apply online with your CV urgently.
Reporting to Operations Manager
In line with the company’s mission, you are here to make a difference. As Floor Manager you are not only responsible for planning and managing operations.
Main Responsibilities:
- Plan, schedule and oversee the tasks of the FOH team to ensure they perform their responsibilities diligently and efficiently.
- Schedule shifts, allocate staff and ensure there is no gap in shift coverage.
- Be physically present on the venue floor to monitor the quality of the service.
- To seamlessly relieve the Operations Manager whenever the need arises.
- Assist guests with any queries or requests and attend to any guest complaints that may arise. Flag any major concerns to the Operations Manager.
- Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.
- Responsible for opening and closing the venue, maintaining accurate records of the inventories, and ensuring that there is minimum wastage of inventories.
- Participate in the interviewing and hiring process of your brigade.
- Maximise the abilities of your team members, encouraging innovation and guest satisfaction in line with the company values.
- Ensure proper grooming and hygiene standards for all staff.
- Contribute to the creation of interactive and engaging offerings that will immerse guests into the experience.
- Ensure that service procedures are carried out in detail, preventing any deviations through constant on-the-job training.
- Schedule and conduct regular trainings to ensure staff maintain strong selling and upselling skills.
- Create reports based on key performance indicators and present it to the Operations Manager regularly.
- Handle challenges that may arise with composure and a problem-solving attitude.
- Comply with health, safety and municipality regulations.
- Keep a positive and fruitful relationship with the other departments and share feedback as often as possible to improve service.
Education, Experience and Skills:
- Bachelor’s Degree in Hospitality / Business or related fields.
- 5+ years of experience working in Restaurant and Bar service operations
- Exceptional product knowledge and beverage service techniques in a fast-paced environment are essential.
- Excellent, proven interpersonal, verbal and written communication skills.
- Ability to work independently, as well as lead, manage, and motivate a team
- Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
Critical Competencies:
- Innovation and Creativity
- Leadership and Supervisory Skills
- Time Management
- Performance Management and Coaching
- Problem- Solving and Decision Making
- Organizational Skills
- Customer Service
Attractive salary and benefits offered for the right candidate. Shortlisted candidates will be contacted.
Please apply online with your CV urgently.
