§ Welcome all guests with a smile and maintain a professional approach at all times.
§ Greeting on arriving guests & retrieving their luggage.
§ Escorting guests to their room, explaining the room facilities.
§ Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort.
§ Transport departing guest luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
§ Assist with keeping lobby area clean & orderly.
§ Ensure the luggage has been stored safely according to prescribed procedures.
§ Provide gracious, attentive, and friendly service.
Handling lost & found items
§ High school diploma or relevant qualification in Hospitality or Travel Industry.
§ Additional Hospitality courses or tuition would be an advantage.