Working in hospitality industry over the last 11 years, I have developed a passion for providing top-quality of hospitality and contributing to a memorable Hospitality experience.
While training and leading my team I have always endeavoured to pass on these values to other staff members. I worked closely with management in following hotels standard & procedures and implementing company policy.
2019 - Present (5 Years)
Southern hotels & Resorts, United Arab Emirates UAE
Position Title: Hotel Night-Manager2016 - 2019 (3 Years)
Möevenpick Hotels Resorts, Qatar
As A FO-Duty Manager I\\m responsible for Maintain complete knowledge of and comply with all departmental policies/service procedures/standard anticipate guests\\ needs, respond promptly and acknowledge all guests, however busy and whatever time of day maintain positive guest relations at all times and Resolve guest complaints, ensuring guest satisfaction maintain complete knowledge at all times of2015 - 2016 (1 Year)
Hayatt Home hotel, Saudi Arabia
To ensure that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times.2013 - 2015 (2 Years)
Möevenpick Hotels Resorts, Qatar
FO-Duty Manager I\\m responsible for Maintain complete knowledge of and comply with all departmental policies/service procedures/standard anticipate guests\\ needs, respond promptly and acknowledge all guests, however busy and whatever time of day maintain positive guest relations at all times and Resolve guest complaints, ensuring guest satisfaction maintain complete knowledge at all times of:2011 - 2013 (2 Years)
Möevenpick Hotels & Resorts, Qatar
As a FO Supervisor I am responsible to maintain effective communication on all reservations made, check in and check out and to oversee that guests are welcomed, registered into a hotel's computer system and assigned an appropriate room or suite. Also perform or delegate various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. And must be resourceful, take ownership of problems and issues that arise and have excellent problem-solving skills.2010 - 2011 (1 Year)
Möevenpick Hotels & Resorts, Qatar
As FO shift leader I am welcoming all guests to the hotel, and answer any queries before, during and after the guest’s stayed to maximize sales throughout the hotel. Under the general guidelines of the Departmental Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide 100% quality service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements2009 - 2010 (1 Year)
Möevenpick Hotels & Resorts, Egypt
Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Filing, mail distribution and use of a computer usually are necessary