A friendly and professional customer service specialist with extensive experience in resolving escalating customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Creative problem solver who created a new customer retention program increased customer loyalty by 20%. Searching for a job as a supervisor on the customer service team to continue career growth in the department. Besides, I contributed to the marketing campaign with ideas for a new marketing campaign to increase the sales rate of the company.
2021 - Present (3 Years)
Queen Elizabeth 2 Hotel- Accor, Dubai., الإمارات العربية المتحدة
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. br• Processes reservations from the sales office, other hotel departments, and travel agents. br• Knows the type of rooms available as well as their location and layout. br• Knows the selling status, rates, and benefits of all packages plans. br• Knows the credit policy of the hotel and how to code each reservation. br• Creates and maintains reservation records by date of arrival and alphabetical listing. br• Determines room rates based on the selling tactics of the hotel. br• Prepares letters of confirmation. br• Communicates reservation information to the front desk. br• Processes cancellations and modifications and promptly relays this information to the front desk. br• Understands the hotel\s policy on guaranteed reservations and no-shows2020 - 2021 (1 Year)
Arab Builders Contracting L.L.C, الإمارات العربية المتحدة
• Answering calls, taking messages and handling correspondence