As a highly effective Assistant General Manager with a proven history of success, I am confident that I have the expertise required to excel within Your employ. I believe my history, professional acumen, and leadership skills will make me an ideal fit for the Manager / Supervisor with your company. With extensive experience in the industry, I am a dependable and organized Assistant General Manager within hospitality industry with the ability to drive company-wide improvement and inspire successful, high-achieving teams. Through sound decision making and leadership, I have aided past employers, including AML Foods Limited, Coral Harbor Beach Hotel, Grand Hyatt ~ Baha Mar, and Atlantis Paradise Island, in accomplishing short- and long-range goals. Over the course of my professional history, I have achieved the following career highlights: • Won manager of the quarter title by increasing sales and employee morale up, which led to a trickle-down effect on customers. • Boosted sales up to 50% within the first 6 months of execution of new policies and 150% within the first year due to excellent performance and hard work. • Received manager of the year award for five consecutive years for creating standard operating procedures based on company sales requirements within the first year hitting record numbers in profits, which resulted in holding employees for many years. Thank you for reviewing my submission, and if you have any questions about my professional history or qualifications, please contact me by phone or email. I look forward to hearing from you. Sincerely, Javaughn Johnson
2018 - 2019 (1 Year)
AML Foods LTD, Bahamas
Developed and implemented operative standards/regulations for personnel, administration staff, proper attendance, and punctuality.2008 - 2019 (11 Years)
Coral Harbour Beach Villas, Bahamas
Facilitated general manager in steering daily operations for streamlining entire functions and making expert decisions. Identified needs for improvement and delivered training to staff and HOD by conducting effective sessions to enhance knowledge. Supported general manager during morning meetings as well as successfully organized morning HOD meetings in the absence of general manager for problem-solving and professional development. Supervised and guided hotel team members in carrying out complicated tasks on time. Obtained and reviewed the guest feedback on Trip Advisor, OTA's, and hotel GSTS/RSTS surveys for making further improvements and fulfilling guests’ requirements. Carried out daily, weekly, and monthly property inspections, along with tracking maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions for delivering a status report to GM. Generated schedules for covering shifts of all departments as organized by the general manager and aided general manager in performing wage scale surveys for establishing salary ranges and guaranteeing employee wages followed by the company and industry salary guidelines. Liaised with GM in controlling and solving key property issues related to capital projects, customer service, and refurbishment in an efficient manner. Completed all new hire paper works for processing information for the employee personnel file. Led the recruitment process, such as reviewing applications, screening, shortlisting, and selecting the right hotel staff. Updated and sustained accurate records for future use, including cash flows sheet, guest floor limit, reports, and direct billing.2014 - 2018 (4 Years)
Grand Hyatt Baha Mar, Bahamas
Supervise Guest Room Attendants, Laundry Attendants, and Housekeeping Attendants. Assign job tasks, inspect clean rooms, and continuously train staff, ensuring excellent guest service.