Competent, diligent & extremely efficient hospitality professional with over 22 years of rich experience in managing the entire gamut of operations and functions related to Hotel Industry in national & international environment with an extensive experience in Operations, Management and Relationship Management. Currently working as Food & Beverage Director with Ramada Powai Hotel And Convention Centre. With a Strong background in operations, food and beverage management, public relations, business development, infrastructure and training, to general administration, human resource management and customer relations. Demonstrated capabilities in evolving innovative sales and promotional strategies, training and development,and team management. Wide exposure to a variety of clients from diverse backgrounds and recognition from past and previous employers for successful maintenance of international standards and utmost commitment to my work. An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty. Key Competencies Hospitality• F & B • General Administration • Coordination Skills • Manpower Management • Resource Management • Facilities Management • Operations • Relationship Management • Vendor Management • Accounts Management
2016 - 2020 (4 Years)
RAMADA POWAI HOTEL AND CONVENTION CENTRE, India
Responsible for successful operation of 5 restaurants, 1 bar, In Room Dining & Convention Centre with 13 meeting rooms adding to 8550 sq ft. of meeting space plus 40000 sqft of lush landscape gardens2011 - 2016 (5 Years)
HILTON MUMBAI INTERNATIONAL AIRPORT, India
Responsible for successful operation of 3 restaurant, 2 bars, In Room Dining , Butler Service & Banquets2009 - 2011 (2 Years)
HOLIDAY INN MUMBAI INTERNATIONAL AIRPORT, India
Joined the company in the capacity of Banquet Manager in pre-opening and was promoted as Asst F&B Manager within three months of operations