I have extensive experience of 12 years in Facility & Administration in various reputed organizations like Mphasis, BNY Mellon, American Home Mortgage, Reliance, Sahyadri Hospital, Consul Neowatt Power Solutions, TCS as part of Sub agency & direct role, I have lead & Implemented multiple department like Facilities, Workplace Service, Finance, Logistic, Store Management, Human Resources, Asset Management, Procurement, Customer Care center. I have also implemented Facilities process for multiple location like West Bengal, Bihar, Orrisa, Jharkhand, Assam apart of this I have implemented new Logistic process & workplace service in most recently. Currently, as part of Jones Lang LaSalle (JLL), I am leading Pan- India Customer Care Support & Facilities operation (Pune) for Ocwen Financial Services. Sound ability to analyze implement process in different facilities (process implemented in Bny Mellon, Mphasis, TCS, Sahyadri Hospital). Strong communicator as Good presentation skills and possesses strong verbal & written communication & Good Listener. Expert in new site transition & new process in workplace service even Good Passion for quality. Also, able to work independently with own initiative for each Process. Expert in customer care support, SLA, KPI, Feedback collection, Escalation, Booking meeting calendars, Guest Management, Cafeteria management, Security service & budget. Human and Environmental Factors -environmental, health and safety, workplace dynamics, teamwork, interpersonal behaviors. Strongly Goals – Oriented, Good team Player, continuous best Performance, exhibits honesty & trustworthiness, open to new ideas for taking any challenges, Good Time management Finance -with regards to facilities, analyzing, forecasting, budgeting, capex, OpenX, Cost controlling. Leadership and Management- Leading teams to ensure compliance in communications, Purchase, food service, Seats Utilization, Housekeeping planner, reprographics, building Services, transportation, furnishing and equipment inventory, maintenance and outsourcing management. Strong PC Literacy and Managing end number of report like – Vendor Management POR, PO, Supply & Services, Inventory Management Tools for managing each stock under the daily Consumables, Monthly consumables, Capital Asset, Making the Monthly/Quarterly presentation for Finance, SCM, Operation & Training & Development & Analysis Target Factor for next period, Collection NDC from each vendors & updating to Finance team for Payment.
2017 - Present (7 Years)
Jones Lang Lasalle, India
Soft Service-Janitorial, Pest control, waste management, help desk, Housekeeping cleaning planner, Vendor staff training calendar, services goals, cafeteria management, guest management, pantry service, carpet, blinds and chair shampooing, tiles polishing, printing and stationery, consumption reports, stock inventory2014 - 2017 (3 Years)
Consul Neowatt Power Solutions, India
Handled facilities for 4 Lakh sq. Ft. of 5 locations across in east India offices & Maharashtra2013 - 2014 (1 Year)
Sahyadri Hospital Private Limited, India
Prepared MBR, QBR, employee reimbursement to travel, local convince, expenses booking by finance, budgetary, provision expenses.2011 - 2013 (2 Years)
OXEDA Facility Management, India
Managing the Multiple site Location from Across Maharashtra2007 - 2011 (4 Years)
JLL & Other sub Organizations, India
Handling the Customer Care Center for India