First of all I would like to introduce myself. My name is Kalesh and I have experience in the hospitality industry for more than 14 years . With several years’ management experience at a wide variety of establishments and exceptional hospitality skills, I am confident in my capacity to become a central element to your team. My ability to manage efforts of all departments within a hotel, in order to ensure complete customer satisfaction, has become the major part of my success throughout my career. I have strong leadership qualities to oversee the staff in a manner suitable to the hotel’s outlook and image. I also have extensive knowledge of providing outstanding guest services by anticipating their needs and striving to execute them without delay. I am also proficient in managing the concerns of less satisfied guests by ensuring that they never leave the hotel without resolving any issues they had without a good outcome.I am well versed with the needs of every area of a hotel operation and quite happy to be hands on in all departments ensuring the smooth running of front -of-house. My Resume is enclosed and will give you further insight into my capabilities, qualifications and experience in this industry. I look forward to hearing from you soon