I am currently working with Steigenberger Hotel Business Bay - Dubai as a Night Manager acting Assistant Front Office Manager.
I have wide experience for more than 12 years in the Hospitality Industry in Egypt and UAE, I have worked mostly with IHG group starting with Holiday Inn Cairo in the pre-opening stage and for 5 years, Jaz Aquamarine resort 1300 Rooms (Jaz Group) – Egypt, then Mercure Dubai Barsha Heights Hotel Suites & Apartments – Dubai (1015 Rooms)
2018 - Present (6 Years)
Steigenberger Hotel Business Bay Dubai, United Arab Emirates UAE
Ensure the accurate completion of the daily night audit in a timely fashion, performing the full night audit.2016 - 2017 (1 Year)
Mercure Dubai Barsha Heights, United Arab Emirates UAE
Respond to guest needs and resolve related problems.2013 - 2016 (3 Years)
Jaz Aquamarine Hurghada, Egypt
Respond to guest needs and resolve related problems.2012 - 2013 (1 Year)
Holiday Inn Cairo, Egypt
Respond to guest needs and resolve related problems.2010 - 2012 (2 Years)
Holiday Inn Cairo, Egypt
Providing supervision, direction and leadership to all Front Desk staff, under the guidance of the Assistant Front Office and to implement & train operational standards and policies as directed by his/her superior, whilst maintaining good employee relations.2007 - 2010 (3 Years)
Holiday Inn Cairo, Egypt
Handle the daily check-in and check-out of guests and assists guests with other requirements. brPromote the desired work culture and Winning Ways of the InterContinental Hotels Group. brParticipate in the Front Desk Up-selling Program. brDemonstrate co-operation and trust with colleagues, supervisors, teams, and across departments. brDevelop the potential of others through training, coaching, and development opportunities. brTake an active role in ensuring that teams demonstrate the Winning Ways and deliver the IHG Commitment. brProvide great service to guests, to create great hotel guests love. brObtain guest’s feedback upon check-out. brUnderstand key drivers of guest satisfaction. brParticipate in developing new initiatives to enhance the guest experience. brWork effectively with colleagues from different viewpoints, cultures, and countries.