My name is abdelkarim from Morocco 27 years old I am Friendly Barista with great people skills and 6 years experience. Dedicated to creating a personalised experience for each customer. Knowledgeable about every step of coffee production, from planting to roasting to brewing and enthusiastic about promoting sustainable and fair-trade coffee.
2019 - Present (5 Years)
Kava and chai, الإمارات العربية المتحدة
•Greeted and served an average of 300+ customers <br>daily, providing prompt, personalized, and friendly service in a fast- <br>paced environment •Held coffee preparation demonstrations and <br>assisted customers with Selections of various coffee blends, teas, hot <br>and cold espresso Beverages, smoothies, and bakery items. <br> Built professional relationships with cliental to ensure and Provide <br>quality performance •Proactively worked side by side with multiple <br>levels of upper management to ensure consistent, high quality <br>customer service was maintained and presented to each client. <br> Oversaw team members and developed best practices to balance <br>workload during peak hours, reducing hourly burden per employee <br>•Engaged customers in a highly visible role, conveying a positive and <br>professional attitude •Maintained café cleanliness at all times, including <br>cleaning tables, maintaining condiment bar, and removing trash and <br>condiment bar. <br> Prepared and served drinks and food in accordance with health codes <br>and café standards. <br> Carried out daily assignments and weekly projects in a timely manner to <br>meet time sensitive deadlines. <br> Cash balancing and reporting for review by management staff. <br> Advised customers on coffee blends, roasts, teas, specialty espresso <br>beverages, and artisanal pastries, offering accurate, detailed <br>information about origin and flavor •Giving Training for a new staff how <br>to us a coffee machine and how to steam the milk for a different coffee <br>and also how they can do a latte Art in a nice way and in a nice test2018 - 2019 (1 Year)
Mitts and trays, الإمارات العربية المتحدة
Trained 5 employees over 8 months. <br> Memorised ingredients and recipes for 20 specialty drinks. <br> Developed and demonstrated skillful and creative latte art to engage <br>customers. <br> Updated menu with daily offerings and specials, using personalised <br>artistic touches. <br> Maintained clean and organised workspace, enabling co-workers to <br>locate resources and product. <br> Prioritised drink requests while managing interruptions <br> Maintained and operated espresso machines, blenders, commercial <br>coffee brewers, coffee pots and other equipment.Correctly followed all health, safety and sanitation guidelines. <br> Managed morning rush of over 100 customers daily with efficient, <br>level-headed customer service. <br> Ordered, received and stocked supplies and retail products. <br> Led regular coffee and tea tastings, showcasing seasonal items and <br>reinforcing staff expertise. <br> Constantly expanded personal knowledge of coffee styles and <br>varieties. <br> Made and served 1000 cafe beverages per day with speed, quality <br>and consistency. <br> Prepared coffee, cleaned dining areas, opened register and carried <br>out other opening duties. <br> Supported store manager with recruiting, interviewing and hiring <br>baristas. <br> Cleaned and sanitised work areas, utensils and equipment. <br> Cleaned counters, machines, utensils and seating areas daily. <br> Provided customers with product details such as coffee blends and <br>preparation descriptions. <br> Greeted guests with pleasant smile and superior customer service. <br> Maintained regular and consistent attendance and punctuality. <br> Prepared and served hot and cold beverages such as coffee, <br>espresso drinks, blended coffees and teas. <br> Educated coworkers and customers about new products. <br> Arranged merchandise in innovative and eye-catching displays. <br> Developed knowledge of regional teas, including growing practices <br>and flavour profiles. <br> Redesigned coffee menu for improved readability. <br> Trained new team members with positive reinforcement and <br>respectful,. encouraging coaching2017 - 2018 (1 Year)
Steroid cafe, المغرب
Trained new team members with positive reinforcement and <br>respectful, encouraging coaching. <br> Prepared and served hot and cold beverages such as coffee, <br>espresso drinks, blended coffees and teas. <br> Maintained regular and consistent attendance and punctuality. <br> Memorised recipes for 100 specialty coffee beverages and <br>seasonal offerings. <br> Engendered customer loyalty by remembering personal <br>preferences and allergy information. <br> Prioritised drink requests while managing interruptions. <br> Constantly expanded personal knowledge of coffee styles and <br>varieties. <br> Memorised ingredients and recipes for 150 specialty drinks. <br> Correctly followed all health, safety and sanitation guidelines. <br> Greeted guests with pleasant smile and superior customer <br>service.2016 - 2017 (1 Year)
The duchess cafe, الإمارات العربية المتحدة
Maintained and operated espresso machines, blenders, commercial <br>coffee brewers, coffee pots and other equipment. <br> Prioritised drink requests while managing interruptions. <br> Provided customers with product details such as coffee blends and <br>preparation descriptions. <br> Ordered, received and stocked supplies and retail products. <br> Redesigned coffee menu for improved readability. <br> Trained 10 employees over 3 months. <br> Greeted guests with pleasant smile and superior customer service. <br> Correctly followed all health, safety and sanitation guidelines.2014 - 2016 (2 Years)
Pizzaro Q-gourmet, الإمارات العربية المتحدة
Constantly expanded personal knowledge of coffee styles and <br>varieties. <br> Led regular coffee and tea tastings, showcasing seasonal items and <br>reinforcing staff expertise. <br> Made and served 300 cafe beverages per day with speed, quality and <br>consistency. <br> Made and served 300 cafe beverages per day with speed, quality and <br>consistency. <br> Cleaned and sanitised work areas, utensils and equipment. <br> Supported store manager with recruiting, interviewing and hiring <br>baristas. <br> Maintained regular and consistent attendance and punctuality. <br> Developed knowledge of regional teas, including growing practices and <br>flavour profiles. <br> Redesigned coffee menu for improved readability. <br> Trained new team members with positive reinforcement and <br>respectful,. encouraging coaching