Self-motivated, dedicated and reliable individual with a strong background in hospitality.. High level of commitment and professionalism offered in return for challenge, job satisfaction and the opportunity to build on existing experience. Rooms division specialist / all rounder with tenure in front office and housekeeping management.
Date Of Birth: 19 Mar 1987
Industry: Hotels & Resorts
Department: Front of House
Job Level: Management
Current Country: Mauritius
Education Level: High School
July 2018 - September 2019 (1 Year)
The Alida Savannah, A Tribute Portfolio Hotel, United StatesPart of the Pre opening of the hotel, helping in setting up, recruitment and training of new housekeeping staffs. brLearn to inspect and supervise the housekeeping attendants or lobby attendants on a daily basis; learn to ensure that cleanliness of guest rooms and public areas meet established hotel standards; learn to verify maintenance and set-up standards; learn to oversee turndown, mini-bar and linen attendants; learn to supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions; learn to assist in scheduling rooms/ room assignment; learn to review assignments of employees and make necessary adjustments. brLearn to analyze a team\s performance; set performance goals for team and individual team members; assist with the development and implementation of training and performance improvement plans; learn to communicate effectively with staff members and provide ongoing support and guidance; learn to hold team members accountable for their goals and responsibilities; train, coach and counsel staff members; learn to conduct performance reviews; learn to motivate team members; learn to select, train and retain team members; learn disciplinary actions and dismissal procedures. brLearn to monitor the control of the labor and product costs; assist with the review of team member staffing levels and their assignments; learn to manage inventory; assist with daily and weekly forecasting, scheduling and staffing; learn payroll procedures; learn various cost control methods; learn to make decisions that control costs; assist in preparing financial reports; schedule staff so that proper coverage is maintained while keeping payroll costs in line; learn to understand revenue and expense tracking to ensure reporting accuracy
February 2017 - May 2018 (1 Year)
Heritage Le Telfair Golf & Wellness Resort, MauritiusPart of the renovation team for the rebranding and renovation on the resort, write SOPs, recruitment & training of new staff for the grand re-opening of the resort, oversee and coordinate arrivals and departures of all guests, meet with all VIP guests and host aperitifs when applicable, review upselling schemes with FO team, personally in charge of recruitment, training and performance of butlers, ensure that a service of highest level is being delivered to all guests respectively, appraise team's performance, liaise with Sales & Marketing or Finance department for pending billing issues and make sure that PM Accounts are closed promptly, conduct daily briefings & in charge of whole Front Office Department in absence of the Front Office Manager.
August 2015 - January 2017 (2 Years)
Le Domaine De L'Orangeraie, SeychellesEnsure and provide flawless, upscale, professional guest service experiences, analyze guests' feedback and provide strategic direction to improve overall rating, actively listen to guests' needs, demands, and complaints and respond accordingly, oversee and coordinate arrivals and departures of all guests, ensure coordination of communication between guests and staff and follow up to ensure complete service recovery, direct, coach, manage, train and lead guest relations team to ensure all standards and procedures are being respected and met efficiently, appraise team's performance, examine activities logbook, handover book, and as-signed tasks appropriately on daily basis, prepare duty roster and vacation planner for team.
December 2013 - March 2015 (2 Years)
Savoy Seychelles Resort & Spa, SeychellesPart of the pre hotel opening. SOP implementation, training, role play with different possible scenarios, cross exposures in other departments, brainstorming to improve the standard of Front Office, set up for entire resort (rooms & offices), rate management, reservation & revenue training, full fidelio & micros training, preparation of all files, document-tation and set up of reception.
January 2013 - September 2013 (8Months)
LUX* Maldives, MaldivesSupervise Front Desk operations during your assigned shift to a consistently high standard, ensure that shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events, advise the shift team of any special events or VIP Guests in the hotel that day, monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work, maximize sales revenues through up-selling and marketing program, manage Guest requests, inquiries, and complaints promptly and completely, maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service, prepare Manifest for Seaplane & Domestic flights departure, prepare daily rebate form, sign and approve ac-accordingly, conduct daily briefings to ensure good communication, give daily training to team members and submit reports to Director of Training and HOD.
September 2012 - January 2013 (1 Year)
The Residence Mauritius, MauritiusProvide outstanding services and ensure customer satisfaction.
May 2011 - June 2012 (1 Year)
Constance Lemuria Resort Seychelles, SeychellesTo undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
August 2010 - May 2011 (1 Year)
Maritim Hotel Mauritius, MauritiusAnswer the phone at the front desk to respond to current and prospective guests’ needs
August 2008 - July 2010 (2 Years)
Sugar Beach Resort, MauritiusAnswering all incoming and internal calls as laid out in the standard and ensures efficient connection with the correct person., take messages for the guest upon request of the travel agent, friends and others, assists our customers with clerical duties such as sending faxes, making photocopies, cover-sant with the daily weather forecast, co-ordinate communication within the hotel in the event of an emergency, monitor the fire control panel. Is fully aware of all emergency procedures in the event of fire, bomb alarm, evacuation, etc; responsible to set wake up calls for guests, keep a track of daily events, attend briefings.
March 2008 - August 2008 (5Months)
Hilton Mauritius Resort &Spa, MauritiusPerform all check-in and check-out tasks